Customer Service Representative

6 days ago


Beijing, Beijing, China HSBC Full time

Global Wealth Management Opportunity

HSBC's Global Wealth Management division is seeking an experienced professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing high-quality service to customers, communicating effectively to meet their needs, and assisting with regulatory reports and returns.

Key Responsibilities:

  • Provide exceptional customer service to meet customer needs and exceed expectations
  • Communicate effectively with customers to understand their requirements and provide tailored solutions
  • Assist with regulatory reports and returns to ensure compliance with industry standards
  • Support counter administrative work to ensure efficient operations

Requirements:

  • Bachelor's degree or above in a relevant field
  • One year or above of working experience in a customer-facing role
  • Experience in wealth management or personal banking is preferred
  • Result-driven and able to work under pressure
  • Highly responsible and able to work in a team environment
  • Strong interpersonal skills and effective presentation skills
  • Customer-centric service mindset
  • Good spoken and written English language skills

About HSBC:

HSBC is a leading global banking and financial services organization with a presence in over 80 countries. Our Global Wealth Management division provides a range of financial services to high net worth individuals and families, including wealth management, private banking, and investment management.



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