Regional Sales Leader

2 months ago

Shanghai, Shanghai, China Hospitality Marketing Concepts Full time

Sales Manager (Southeast Asia)

Hospitality Marketing Concepts (HMC) stands as the premier global provider of digital loyalty solutions tailored for upscale hotels across the globe. HMC offers a comprehensive solution for hotel partners, encompassing everything from initial design and concept to IT deployment, management, and continuous marketing and member services.

The primary goal of HMC's loyalty solutions is to enhance hotel profitability by attracting and retaining repeat customers while reducing operational costs through direct e-commerce channels. Member acquisition is predominantly achieved through proactive telesales efforts, targeting small to medium-sized business owners, professionals, and affluent individuals.

HMC is currently seeking dedicated Sales Managers (Loyalty Program) to oversee the daily operations of telesales teams in the Southeast Asia region. These roles involve coaching, motivating, implementing management strategies, and refining sales practices to meet established sales targets. Candidates should be prepared for a fast-paced and dynamic work environment, with substantial rewards for achieving sales objectives.

Ideal candidates will possess a minimum of 2 years of successful outbound sales experience in a managerial role, with direct involvement in recruiting, training, and leading an outbound telesales team. Experience with P&L responsibilities and client engagement is crucial. Successful applicants will demonstrate a strong entrepreneurial spirit, proven leadership capabilities, high energy levels, and well-developed interpersonal, analytical, and organizational skills. The ability to work independently while effectively managing team members, both in-person and remotely, is essential. Familiarity with diverse cultures and proficiency in additional languages are advantageous.

Key Responsibilities:

  • Implement and oversee best practices for the Call Center.
  • Recruit, train, and inspire a team within an outbound sales context.
  • Develop and execute tactical plans for the Call Center to ensure efficiency, productivity, and profitability in both new and renewal sales targets for each hotel program.
  • Foster a positive and collaborative working environment.
  • Ensure compliance with Administration, Finance, and HR policies, as well as any new company directives that may arise.

Experience Required:

  • Experience with Hotel Paid Loyalty Programs is highly desirable.
  • Proven track record in Call Center Management is preferred.
  • Experience managing sales agents in a fast-paced B2C telesales environment.

Qualifications:

  • Self-motivated, dedicated, and conscientious.
  • Proven ability to set and achieve targets.
  • High integrity and loyalty.
  • Positive and motivational attitude.
  • Proficient in sales techniques and strategies.
  • Strong analytical skills to identify trends and respond effectively.
  • Excellent written and verbal communication abilities.
  • Strong interpersonal, analytical, and organizational skills.
  • A proactive individual with an entrepreneurial mindset.
  • Strong quantitative, analytical, and conflict resolution skills.
  • Ability to thrive in a fast-paced environment and adapt to change.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Assets:

  • Previous international work experience.
  • Fluency in a second language (regional).
  • Background in the hospitality, hotel, or travel sectors is desirable.
  • Familiarity with CRM technology.
  • A proven track record of working effectively in multicultural environments within Asia is a plus.

HMC offers a competitive compensation package that includes a base salary along with generous incentives.

Note: Only shortlisted candidates will be contacted.

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