Customer Support Specialist

1 week ago


Beijing, Beijing, China ASML Full time
Job Summary

We are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for installing and maintaining equipment at customer locations, ensuring seamless operation and optimal performance.

Key Responsibilities
  • Install and maintain equipment at customer locations, including new feature installations and component inspections.
  • Analyze equipment performance and recommend design changes or material substitutions as needed.
  • Evaluate and diagnose problems, making repairs and collaborating with colleagues to resolve issues.
  • Train customers on equipment use and maintenance, providing technical support and guidance.
  • Perform administrative tasks, including report preparation and coordination with colleagues.
Requirements
  • Ability to work in a clean room environment, handling mechanical and electrical equipment.
  • Excellent communication and problem-solving skills.
  • Flexibility to work overtime and adapt to changing business needs.
  • Initiative to learn from colleagues and communicate effectively.
What We Offer

As a Customer Support Engineer at ASML, you will have the opportunity to work with cutting-edge technology, collaborate with a talented team, and develop your skills in a dynamic and supportive environment.



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