Account Management Specialist

2 months ago

Shanghai, Shanghai, China Agoda Full time
The Key Accounts Manager Role:

As an integral part of the Agoda team, you will be responsible for the performance and account management of a portfolio of large hotel chains. Your strong network of hotel industry contacts and experience working within an OTA, travel wholesaler, travel e-commerce, or distribution/account management function of a hotel chain will help you excel in this role. You will thrive in a rapidly evolving environment and be an engaging and approachable person who thrives in a team environment.

Responsibilities:
  • Understand the drivers for hotel chain performance and develop solutions to make a positive impact on growth drivers.
  • Evaluate hotel chain partnerships within your portfolio against set health metrics, ensuring Agoda has access to the best possible products and optimize performance.
  • Regularly interact with hotel chains at the corporate level, articulating both benefits and requirements of commercial, operational, and technical changes.
  • Negotiate with large-scale hotel chain partners at senior and executive levels, implementing agreements.
  • Work alongside key accounts directors and other senior stakeholders to develop products and business development opportunities to over-index growth targets.
  • Share market knowledge and develop best practices, creating efficiencies, and helping to grow Agoda's market share.
  • Collaborate across functions to achieve targets and develop strategies to scale for success.

Requirements:
  • 8+ years' experience in an e-commerce key account management role.
  • Or 8+ years' experience working within a key account management role with a large international company.
  • Strong communication skills and a natural relationship builder, fluent in English and Chinese.
  • Proven ability in negotiating agreements with large corporations.
  • Current travel technology familiarity and some hotel systems knowledge preferred (CRS, PMS, GDS, CM, APIs).
  • Advanced proficiency in Excel and data analytics and using visualization tools (e.g., Tableau, Metabase).
  • Details-oriented personality with the ability to solve complex issues.
  • Experience in management consulting and/or project management is considered a plus.
  • Ability to work collaboratively across international cultures, languages, functions, geographies without hierarchy.
  • Outcome-focused, goal-driven team leader and team player.
  • Entrepreneurial get it done attitude and work ethic – a self-starter.
  • Energetic and driven personality.

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