Customer Service Representative, Call Center, Insurance

2 weeks ago


Beijing, Beijing, China HSBC Full time
Job Title: Operation Officer, Call Center, Broker

We are seeking an experienced professional to fill this role.

Job Summary

This position will be responsible for handling customer inquiries and providing services related to company information, purchased products, and customer complaints.

Key Responsibilities
  • Handle inbound customer calls and emails, and make outbound calls in different business scenarios.
  • Provide services covering multiple areas, including company information inquiry, purchased product information inquiry, customer complaint, etc.
  • Assist with the implementation of customer service standards and ensure consistent and effective performance across the call center.
  • Cooperate with other functions/departments to handle customer issues and complaints, and ensure the issue handling process adheres to the call center procedure.
Requirements
  • Bachelor's degree required.
  • 1+ years' experience in Fund or Insurance related customer services, preferably with insurance broker, fund sales, or related financial service industry.
  • Experience in fund related customer service and life insurance is preferred.
  • Good Mandarin speaking and writing skills; good English speaking and writing skills are preferred.
  • Working knowledge of various applications including MS Word and Excel.
  • Attention to detail combined with strong delivery focus and ability to meet work goals with quality results.
  • Ability to work as an effective team member within the departments and company as a whole.
  • Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
  • Pass 基金从业人员资格考试科目一 and 科目二.


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