Housekeeping Operations Director

1 month ago


Guangzhou, Guangdong, China Marriott International Full time

JOB SUMMARY

Responsible for overseeing and implementing effective housekeeping operations within Marriott International.

RESPONSIBILITIES

• Directs housekeeping staff to ensure exceptional cleanliness and maintenance standards throughout property guest rooms, public space, and associate areas.

• Manages and coordinates housekeeping activities, including laundry, recreation, and health club services.

• Develops and implements strategies to improve guest satisfaction and financial performance of the department.

• Conducts regular inspections to verify compliance with housekeeping policies, standards, and procedures.

• Empowers associates to provide exceptional customer service and resolves guest complaints effectively.

• Partners with Front Office to ensure seamless communication and operational efficiency.

QUALIFICATIONS

• High school diploma or GED; 2 years experience in housekeeping or related field.

• OR

• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no prior work experience required.

OUR COMMITMENT TO YOU

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive culture.



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