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Head of Floor Services

2 months ago

Beijing, Beijing, China Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, our strength lies in our people. We are a diverse group of individuals dedicated to self-improvement, striving for excellence, and treating one another with respect and kindness. Our global team is committed to crafting extraordinary experiences for our guests, residents, and partners through a dedication to luxury and heartfelt service. We understand that empowering our employees to provide exceptional guest experiences begins with fostering a world-class workplace culture.

We value familiarity, welcome newcomers, and treat everyone we encounter with the same respect we wish to receive. Whether you work with us, stay with us, or explore with us, our mission is to create lasting impressions. This belief stems from our understanding that life is enriched when we genuinely connect with others and the world around us.

About the Location:

Located in the vibrant Liangma area of Beijing's Central Business District, Four Seasons Hotel Beijing is just moments away from cultural hotspots such as the 798 Art District and the Sanlitun entertainment area. This tranquil 5-star retreat harmoniously blends Chinese tradition with modern elegance, offering personalized service that reflects the essence of the world's premier luxury hotel brand. Our hotel serves as a distinguished address that resonates with the dynamic spirit of Beijing, uniting discerning individuals from both East and West while connecting them to the city's rich culture and vitality. With two signature dining venues, a world-class spa, and the finest event spaces, we provide a level of service and comfort that is uniquely Four Seasons, embodying the prestige and vibrancy of China's cultural heart.

Position Overview

Four Seasons Hotel Beijing is seeking a Senior Floor Supervisor who is passionate about excellence and brings enthusiasm to every task.

We hire driven individuals and provide them with the training needed to excel, fostering an environment where they can thrive. Our culture promotes success and recognizes it in various ways. We encourage all employees to consistently demonstrate:

  • A commitment to teamwork and open communication
  • A dedication to continuous skill enhancement and performance improvement
  • Personal accountability for actions and their outcomes
  • An awareness of how their behavior impacts guests, colleagues, and the company's reputation

Join Our Team

We embody our values through the way we treat one another and the standards we set for ourselves. In every interaction with colleagues, we strive to treat others as we wish to be treated.

At Four Seasons Hotel Beijing, we extend the same level of care to our employees that we expect to be shared with our guests. We have consistently been recognized in FORTUNE Magazine's list of the 100 Best Companies to Work For since 1998.

Key Responsibilities

1. Collaborate closely with team members in a supportive and adaptable manner, prioritizing the overall success of the hotel and guest satisfaction.

2. Assist in training staff to ensure they possess the necessary skills to perform their roles effectively.

3. Deliver courteous and professional service at all times.

4. Oversee and coordinate all Service Associates on the floor, ensuring the completion of tasks. Responsible for maintaining the cleanliness and upkeep of guest rooms and surrounding areas, as well as providing guest services on the guest floors in alignment with the standards and policies established by Four Seasons Hotel and Resorts.

Preferred Qualifications and Skills

1. High School diploma or equivalent experience.

2. 1 to 2 years of relevant experience in a similar role.

3. Service-oriented with the ability to take initiative and ownership.

4. Proficiency in Mandarin is essential, along with required work authorization in China.

Discover more about working at Four Seasons:

We invite you to learn more about our company culture and values.