Customer Experience Manager

2 months ago


Fuzhou, Fujian, China Ikea Full time

Job Summary

We are seeking a skilled Customer Experience Manager to join our team at IKEA. As a key member of our team, you will be responsible for creating and managing customer experiences that drive visitation to our Meeting Places and IKEA stores, resulting in sustainable business growth for our partners and Meeting Places.

Main Responsibilities

  1. Create and manage customer experience programs for our Meeting Places, ensuring that they are relevant, consistent, and meet the evolving needs of our customers.
  2. Develop and implement strategies to drive visitation to our Meeting Places and IKEA stores, leveraging your knowledge of customer behavior, preferences, and pain points.
  3. Work closely with our meeting place manager to define commercial goals, marketing strategies, and budgeting processes, ensuring that our commercial calendar is aligned with our business objectives.
  4. Monitor and analyze customer interaction levels with our touchpoints, identifying areas for improvement and implementing changes to enhance customer satisfaction and income.
  5. Actively contribute to driving visitation to our Meeting Places and IKEA stores by constantly improving customer journeys and customer experiences, as well as increasing IKEA presence in the Meeting Places (online and offline).
  6. Develop and implement loyalty programs that reward community members for their engagement with our Meeting Places.
  7. Plan, create, and integrate promotional events, campaigns, and marketing activities into all media channels, including digital tools, ATL, and PR support.
  8. Manage and update our website and social media channels, ensuring that our online presence is engaging and aligned with our business objectives.

About This Role

This is an exciting opportunity to join our team and contribute to driving visitation to our Meeting Places and IKEA stores, while ensuring sustainable business growth for our partners and Meeting Places. If you are a customer-centric professional with a passion for creating exceptional experiences, we encourage you to apply for this role.


  • Experience Manager

    1 month ago


    Fuzhou, Fujian, China Ikea Full time

    About the RoleAs an Experience Manager at IKEA, you will play a vital role in optimizing meeting place operations to drive visitation and deliver sustainable business growth for our partners and meeting places.We are seeking a highly skilled and motivated individual to join our team and contribute to achieving operational results, driving efficiency...


  • Fuzhou, Fujian, China Ikea Full time

    About UsWe at IKEA value our customers and strive to provide an exceptional experience. Our mission is to create a long-lasting relationship with our customers through excellent service.Job SummaryWe are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing efficient and effective door-to-door...

  • Ikea Sales Manager

    1 month ago


    Fuzhou, Fujian, China Ikea Full time

    Job OverviewWe are seeking a talented Sales Manager to join our team at Ikea, responsible for leading the kitchen department to achieve sales and profitability goals.ResponsibilitiesMotivate and inspire your team using knowledge of Ikea products, services, local market trends, and customer insights to drive sales and growth.Optimise sales and profitability...


  • Fuzhou, Fujian, China Ikea Full time

    Job SummaryAs a Business Development Manager for IKEA Core Department, you will be responsible for leading business growth through people by demonstrating high leadership capabilities.Key ResponsibilitiesMotivate and inspire your team using knowledge of the IKEA product range and services.Optimise sales and profitability of the department through following...


  • Fuzhou, Fujian, China Novo Nordisk Full time

    About Novo NordiskWe are a global healthcare company with a long history of innovation in diabetes and other chronic conditions. Our mission is to make a meaningful difference for patients, caregivers, and the medical community.Job Title: Regional Retail Manager - FuzhouJob Summary:The successful candidate will lead our retail sales team in Fuzhou, driving...


  • Fuzhou, Fujian, China Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch - C22 Full time

    About UsBeijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch - C22 is a leading provider of cloud computing services. Our company has been at the forefront of innovation, continuously expanding our offerings to support various workloads and providing over 240 fully featured services for compute, storage, databases, networking, analytics,...


  • Fuzhou, Fujian, China Corning Full time

    About the RoleWe are seeking an experienced Equipment Engineer to join our team at Corning. This is a fantastic opportunity to take on a challenging role and make a significant impact in our Fuzhou plant.Job DescriptionKey Responsibilities:Manage equipment and facility activities, leading teams to achieve manufacturing excellence.Plan and manage capital...


  • Fuzhou, Fujian, China Marriott International Full time

    Job SummaryWe are seeking a highly motivated and experienced Fitness Center Manager to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of our fitness center, ensuring that guests have an exceptional experience.About the RoleThe Fitness Center Manager will be...


  • Fuzhou, Fujian, China Corning Full time

    Key Responsibilities:Develop and implement quality systems to ensure compliance with regulatory requirements and company standards.Collaborate with cross-functional teams to identify and mitigate quality risks, and implement corrective actions to prevent recurrence.Conduct routine audits and data analysis to identify areas for improvement and implement...


  • Fuzhou, Fujian, China Marriott International Full time

    OverviewMaintain accurate and organized records to ensure seamless reports and invoices processes. Apply computer programs for efficient post-invoice processing.Job Summary:We are seeking a detail-oriented Inventory Management Associate to join our procurement team at Marriott International. As an Inventory Management Associate, you will be responsible for...


  • Fuzhou, Fujian, China Kuehne+Nagel Full time

    Global Air Logistics Sales StrategistFuzhou, Fujian, China | Vertrieb & Account Management | Estimated Salary: 120,000 - 180,000 CNY per year.You will be joining our Customer Care Team to leverage your expertise and skills in delivering Customer Excellence.Your Key Responsibilities:To drive sales growth by developing and diversifying business with existing...


  • Fuzhou, Fujian, China Ikea Full time

    About the RoleWe are seeking a highly skilled Business Development Leader to join our IKEA team. As a Business Development Leader, you will be responsible for leading the IKEA for Business team, developing and coaching your colleagues to grow and perform.Key ResponsibilitiesAnalyse sales and customer KPI performance to inform business decisions and improve...


  • Fuzhou, Fujian, China Bayer Full time

    About BayerWe are a world-leading life science company with a passion to improve the health of people and the planet. Our vision is to make a meaningful difference in the lives of patients worldwide, while driving business success.Job SummaryThis role involves working as a medical representative for our anticoagulant products in Fuzhou, China. As a key...


  • Fuzhou, Fujian, China Ingenico Group Full time

    About Ingenico GroupIngenico is a global leader in the fintech market, with more than three decades of experience.We provide merchants with comprehensive and innovative services that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers. Our Android terminals are used worldwide.Job Description:We are seeking an...


  • Fuzhou, Fujian, China Corning Full time

    Job DescriptionAt Corning, we are seeking a highly skilled Quality Assurance Specialist to join our team. This is a critical role that requires strong leadership and technical expertise to ensure the highest quality standards in our products.As a Quality Assurance Specialist, you will be responsible for managing quality systems, developing processes to...


  • Fuzhou, Fujian, China Ikea Full time

    About Customer FulfilmentCustomer Fulfilment is a vital component of IKEA's multichannel retail strategy, playing a key role in making the brand's e-commerce and physical store experience seamless. To support IKEA's business objectives, CFF operates as a fully integrated, process-oriented organization with an end-to-end approach to develop our business and...

  • Sales Professional

    1 month ago


    Fuzhou, Fujian, China Agilent Full time

    Job SummaryWe are seeking a skilled Sales Professional to join our team at Agilent. In this role, you will be responsible for selling Agilent products to end-user customers and promoting our solutions to current or new customers/partners.About the RoleThis is a full-time position with a weekly schedule, including the option to work remotely. You will be...


  • Fuzhou, Fujian, China HSBC Full time

    Unlock Your Potential with Hang SengHang Seng is dedicated to delivering exceptional service excellence. Our team members are our greatest asset, driving innovation and growth through their hard work and dedication.We offer a dynamic working environment, competitive compensation packages, and opportunities for professional development to attract high-caliber...


  • Fuzhou, Fujian, China Ikea Full time

    Company Overview:We are a global leader in home furnishing, dedicated to creating a better everyday life for the many people.About the Role:We are seeking an experienced Business Growth Strategist to lead our IKEA for Business team and drive sustainable growth by creating a unique, inspiring and convenient meeting with customers.Key Responsibilities:Lead the...

  • Executive Pastry Chef

    1 month ago


    Fuzhou, Fujian, China Marriott International Full time

    Job SummaryWe are seeking an experienced Executive Pastry Chef to join our team at Marriott International. This is a key leadership role that requires strong culinary skills, excellent communication and management abilities, and a passion for delivering exceptional food quality and service.About the RoleThe successful candidate will be responsible for...