Customer Experience Manager
2 months ago
Job Summary
We are seeking a skilled Customer Experience Manager to join our team at IKEA. As a key member of our team, you will be responsible for creating and managing customer experiences that drive visitation to our Meeting Places and IKEA stores, resulting in sustainable business growth for our partners and Meeting Places.
Main Responsibilities
- Create and manage customer experience programs for our Meeting Places, ensuring that they are relevant, consistent, and meet the evolving needs of our customers.
- Develop and implement strategies to drive visitation to our Meeting Places and IKEA stores, leveraging your knowledge of customer behavior, preferences, and pain points.
- Work closely with our meeting place manager to define commercial goals, marketing strategies, and budgeting processes, ensuring that our commercial calendar is aligned with our business objectives.
- Monitor and analyze customer interaction levels with our touchpoints, identifying areas for improvement and implementing changes to enhance customer satisfaction and income.
- Actively contribute to driving visitation to our Meeting Places and IKEA stores by constantly improving customer journeys and customer experiences, as well as increasing IKEA presence in the Meeting Places (online and offline).
- Develop and implement loyalty programs that reward community members for their engagement with our Meeting Places.
- Plan, create, and integrate promotional events, campaigns, and marketing activities into all media channels, including digital tools, ATL, and PR support.
- Manage and update our website and social media channels, ensuring that our online presence is engaging and aligned with our business objectives.
About This Role
This is an exciting opportunity to join our team and contribute to driving visitation to our Meeting Places and IKEA stores, while ensuring sustainable business growth for our partners and Meeting Places. If you are a customer-centric professional with a passion for creating exceptional experiences, we encourage you to apply for this role.
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