Elevator Service Station Manager

2 weeks ago


Hefei, Anhui, China Otis College of Art and Design Full time

About the Role:

As an Elevator Service Station Manager at Otis, you will be responsible for leading a team of professionals to provide exceptional service to our customers. Your primary goal will be to manage daily operations, train staff, and participate in employee selection, site training, and safety initiatives. Additionally, you will be responsible for overseeing operational work to ensure outstanding customer satisfaction.

Key Responsibilities:

1. Enhance site staff's safety awareness to ensure service quality and operational standards.

2. Conduct customer visits to ensure contract compliance and guarantee customer satisfaction.

3. Supervise and guide site maintenance work and other services as specified in contracts.

4. Provide training and supervision to site staff on operation skills and service awareness.

5. Ensure customer service quality, manage labor and material costs.

6. Optimize site staff's maintenance area division, manage maintenance line hours, response speed, and problem-solving efficiency.

7. Collaborate with the maintenance sales department to provide technical guidance on maintenance business proposals.

8. Track and supervise maintenance order completion.

9. Continuously optimize work processes to improve efficiency and team collaboration.



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