Program Operations Manager, Training

2 weeks ago


Shanghai, Shanghai, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time
Program Operations Manager, Training & Certification

Amazon Global Selling is seeking a highly skilled Program Operations Manager, Training & Certification to join our team in Shanghai. As a key member of our Global Selling team, you will be responsible for developing and implementing a comprehensive training and certification strategy that aligns with our business objectives across the Rest of Asia (RoA) regions.

Key Responsibilities:
  • Develop and implement a comprehensive training and certification strategy that aligns with our business objectives across RoA regions, including Korea, Vietnam, Singapore, and Thailand.
  • Manage the creation, distribution, and maintenance of training and certification materials, tools, and content, ensuring they are up-to-date, relevant, and effective.
  • Oversee training and certification program operations, including onboarding, and ongoing training initiatives to enhance skills and knowledge.
  • Implement and manage training and certification technologies and tools to ensure quality experience.
  • Analyze quantitative and qualitative data to identify trends and needs, measure program effectiveness, identify areas for improvement, and develop strategies to address them.
  • Foster a culture of continuous improvement and learning within the organization.
Requirements:
  • 5+ years of experience in program management.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work collaboratively across teams and with a wide range of stakeholders.
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Self-motivated, with the ability to manage multiple projects in a fast-paced environment.
Preferred Qualifications:
  • Proven experience in sales enablement, L&D, or a related field, with a track record of success in improving learning effectiveness.
  • Ability to work effectively under pressure, manage multiple projects simultaneously, and meet tight deadlines.


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