Service Manager

4 weeks ago


Shanghai, Shanghai, China Shangri-La Full time

We are seeking a highly skilled and experienced professional to join our team as a Service Manager - Head Bartender.

About the Role:

  • Develop and implement exceptional guest service standards to ensure a memorable experience for our international clientele.
  • Lead a team of service staff to deliver outstanding service, ensuring seamless communication and collaboration.
  • Collaborate with the culinary team to create innovative beverage experiences that exceed guest expectations.
  • Conduct regular service audits to identify areas for improvement and implement corrective actions.
  • Stay up-to-date with industry trends and best practices to maintain a competitive edge.

Requirements:

  • 3+ years of experience in a luxury restaurant or 5-star hotel environment.
  • Excellent communication and interpersonal skills, with fluency in English.
  • Proven leadership skills, with the ability to motivate and inspire a team.
  • Self-driven and goal-oriented, with a willingness to challenge the status quo.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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