IT Support Specialist

3 weeks ago

Shanghai, Shanghai, China Excis Compliance ltd Full time
Job Title: IT Desktop Support Engineer

Job Summary:

We are seeking a highly skilled IT Desktop Support Engineer to join our team at Excis Compliance Ltd. The successful candidate will be responsible for providing top-notch technical support to our end-users, ensuring that their desktop and laptop hardware and software issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-level technical support for desktop and laptop hardware, software, and network issues.
  • Troubleshoot and resolve technical issues with Windows and Mac OS platforms, as well as mobile devices running Apple iOS and Android mobile OS.
  • Configure and deploy end-user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
  • Document and record incidents, service requests, and their resolutions in our internal ticketing system.
  • Direct unresolved issues to the next level of support personnel.
  • Contribute to the creation of technical documentation and manuals for known issues.
  • Image and deploy laptops, desktops, and tablets to end-users.
  • Manage assets, including stock level checks, tracking, receiving, preparing, and shipping of assets.
  • Coordinate office moves and collect inventory data, including serial numbers, asset tags, and service tags.
  • Provide white-glove support to identified onsite VIPs, including expedited end-user device troubleshooting, proactive support, proactive monitoring, and health checks.

Requirements:

The ideal candidate will possess excellent technical skills, strong communication and problem-solving abilities, and a keen eye for detail. They will be skilled in identifying network devices and providing instructions for smart hands and eyes for IMAC devices.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your application.

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