Service Sales Representative
1 month ago
As a Service Sales Officer at KCC KONE Elevators Co. Ltd, you will be responsible for creating opportunities proactively through telesales and phone sales to core 2 and core 3 customers. Your goal will be to convert maintenance contracts, renegotiate existing contracts, and sell new digital services.
Key Responsibilities:- Proactively create and develop customer relationships to drive sales growth
- Qualify and communicate leads and sales opportunities to the entire KONE sales team
- Take care of inbound and outbound telesales to ensure successful conversions with existing and new maintenance customers
- Renegotiate expiring contracts proactively and respond to cancellation risks
- Monitor and resolve suspended contracts, complaints, and queries
- Support the finance function in money collection and support sales people in their daily tasks
- Qualify leads, plan and schedule visits, and monitor leads and new opportunities in CRM
- Follow up with customers not visited, identify satisfaction levels, and document customer and contact information
- Identify, develop, and follow up on existing modernization opportunities while calling customers for maintenance topics
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
- Strong problem-solving and negotiation skills
- Proficiency in CRM software and other sales tools
We are looking for a motivated and results-driven individual who can contribute to the growth and success of our company. If you are a sales professional with a passion for customer engagement and a drive to succeed, we encourage you to apply for this exciting opportunity.
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