Service Sales Representative

1 month ago


Qingdao, Shandong, China KONE Full time
Job Title: Service Sales Officer

As a Service Sales Officer at KCC KONE Elevators Co. Ltd, you will be responsible for creating opportunities proactively through telesales and phone sales to core 2 and core 3 customers. Your goal will be to convert maintenance contracts, renegotiate existing contracts, and sell new digital services.

Key Responsibilities:
  • Proactively create and develop customer relationships to drive sales growth
  • Qualify and communicate leads and sales opportunities to the entire KONE sales team
  • Take care of inbound and outbound telesales to ensure successful conversions with existing and new maintenance customers
  • Renegotiate expiring contracts proactively and respond to cancellation risks
  • Monitor and resolve suspended contracts, complaints, and queries
  • Support the finance function in money collection and support sales people in their daily tasks
  • Qualify leads, plan and schedule visits, and monitor leads and new opportunities in CRM
  • Follow up with customers not visited, identify satisfaction levels, and document customer and contact information
  • Identify, develop, and follow up on existing modernization opportunities while calling customers for maintenance topics
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Strong problem-solving and negotiation skills
  • Proficiency in CRM software and other sales tools

We are looking for a motivated and results-driven individual who can contribute to the growth and success of our company. If you are a sales professional with a passion for customer engagement and a drive to succeed, we encourage you to apply for this exciting opportunity.



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