HR Services Analyst I

3 weeks ago


Suzhou, Jiangsu, China TE Connectivity Full time

Job Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Our HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions.

POSITION SUMMARY

Provides support to employees, other HR groups and management. Analyzes and answers escalated and complex HR-related inquiries and processes routine HR-related transactions in areas such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key Responsibilities

  • Serves as the primary contact for customers with daily HR operations/inquiries/requests.
  • Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
  • Diagnoses problems, identifies and escalates priority issues and routes to appropriate team for quick resolution.
  • Follows up on inquiries and leads correction across stakeholders to ensure timely and accurate response and resolution to all requests.
  • Provides solutions to issues that are often non-standard/non-routine and require some clarification.
  • Identifies and implements process improvements to enhance service delivery.
  • Works with Content Management Team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
  • E nsures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
  • Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.

Required Qualifications

  • Bachelor degree (or equivalent); advanced degree preferred.
  • Typically requires 1-3 years of experience in customer-service work environments combined with a good level of knowledge and use of supporting IT systems and tools.
  • Ability to communicate effectively to a variety of audiences.
  • Accuracy and attention to details.
  • Ability to manage priorities against tight deadlines.
  • Effective problem-solving skills.
  • Strong customer service orientation.
  • Proficient with MS Office.
  • Familiarity with Sharepoint or other Knowledge Management System.
  • Time management – ability to focus and get things done and know what is business critical.

Competencies

  • Values: Integrity, Accountability, Inclusion, Innovation, Teamwork


  • Suzhou, Jiangsu, China TE Connectivity Full time

    Job OverviewAt TE Connectivity, you will have the opportunity to work with a diverse team of professionals to create a safer, more connected, and sustainable world. Our HR Services teams provide direct support to employees, other HR groups, and management, handling a variety of HR-related transactions.Key ResponsibilitiesProvide support to employees, other...


  • Suzhou, Jiangsu, China TE Connectivity Full time

    At TE Connectivity, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, more sustainable, and more connected world.Job OverviewThe HR Services team provides direct support to employees, other HR groups, and management as part of a centralized function to handle various HR-related transactions. They...

  • Financial Analyst

    3 weeks ago


    Suzhou, Jiangsu, China Dover Business Services Full time

    Job Summary At Dover Business Services, we are looking for a skilled Account Receivable Analyst to join our team. The AR Collection Analyst is responsible for delivering timely and quality service to internal stakeholders and Dover customers. The position requires the ability to research in-depth business process and customer account issues with the...

  • Business Analyst

    1 month ago


    Suzhou, Jiangsu, China Dover Business Services Full time

    Job SummaryDover Business Services is seeking a skilled AR Collection Analyst to join our team in Suzhou, China. As a key member of our shared service center, you will be responsible for delivering timely and quality service to internal stakeholders and Dover customers, as measured by service level agreements and key performance indicators.Key...


  • Suzhou, Jiangsu, China AkzoNobel Full time

    AkzoNobel, a world-leading paints and coatings company, is dedicated to creating infinite possibilities and showcasing its capabilities to the world.As a pioneer in the paints and coatings industry, our products have become an integral part of people's work and lives. Our portfolio includes renowned brands such as Dulux, International, Sikkens, and Interpon,...


  • Suzhou, Jiangsu, China CSA Group Full time

    Company Overview:The CSA Group is a leading global organization dedicated to improving the quality of life by promoting safety, performance, and environmental sustainability. With over 100 years of experience, we have established ourselves as a trusted authority in our field, with a presence in Europe, Asia, and North America.About the Job:We are seeking an...

  • HR Specialist

    3 weeks ago


    Suzhou, Jiangsu, China CSA Group Full time

    Position Overview: We are seeking a highly skilled Senior HR Specialist to join our team at CSA Group. As a key member of our Human Resources department, you will be responsible for managing the day-to-day administration of our HR systems and processes, ensuring that they are effective, efficient, and compliant with relevant legislation and corporate...


  • Suzhou, Jiangsu, China Bosch Full time

    Job OverviewBosch Suzhou seeks a seasoned HR Business Partner to drive success in the Vehicle Motion Division. The ideal candidate will possess 5+ years of experience in HR, with expertise in HRBP roles and a strong understanding of Labor Contract Law.Key ResponsibilitiesCollaborate with management to provide strategic HR advice on organization change,...

  • Accountant I

    1 month ago


    Suzhou, Jiangsu, China TE Connectivity Full time

    Job OverviewThe Accountant I role is part of the S2P (Purchase-to-Pay) team at TE Connectivity, responsible for day-to-day operations associated with T&E review and accounting.Key ResponsibilitiesReview employee expense claims to ensure all expense claims have been substantiated by supporting documents and approved according to TE...


  • Suzhou, Jiangsu, China Dover Business Services Full time

    Are you looking for a challenging role in accounts receivable? Dover Business Services has an exciting opportunity for an AR Collections Specialist to join our team in Suzhou, China.Company OverviewDover Business Services is a leading provider of business services, with a strong focus on delivering exceptional customer service and support. Our team is...

  • Financial Analyst

    1 month ago


    Suzhou, Jiangsu, China Dover Business Services Full time

    Job SummaryDover Business Services is seeking a highly skilled General Ledger Accountant to join our team in Suzhou, China. As a key member of our shared service center, you will be responsible for delivering timely and accurate financial services to internal stakeholders.Key ResponsibilitiesPrepare and input monthly GL journal entries, including accruals...


  • Suzhou, Jiangsu, China Dover Business Services Full time

    Job SummaryDover Business Services is seeking a skilled Financial Services Professional to manage the General Ledger module and deliver timely and high-quality service to internal stakeholders. The ideal candidate will have a solid understanding of financial processes and be able to work effectively in a fast-paced environment.Key ResponsibilitiesPrepare and...

  • Financial Analyst

    5 days ago


    Suzhou, Jiangsu, China TE Connectivity Full time

    Job SummaryWe are seeking a skilled Financial Analyst to join our team at TE Connectivity. As a key member of our accounting department, you will be responsible for processing invoices and AP in an accurate and timely manner.About the RoleThis role is ideal for individuals with a strong background in accounting and finance. You will have the opportunity to...


  • Suzhou, Jiangsu, China FICOSA Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Taicang, China.About the RoleThis is an exciting opportunity for a customer-focused individual to work closely with our clients, providing exceptional support and ensuring their needs are met.Key Responsibilities:Update client requests,...


  • Suzhou, Jiangsu, China Siemens Energy Full time

    About the RoleAt Siemens Energy, we're seeking a skilled Service Engineer to join our Power Diagnostic Service team in Suzhou, China. As a key member of our global team, you'll play a crucial role in ensuring the efficient operation of our customers' power plants.Key ResponsibilitiesTrack customer power plant operational status and provide timely technical...


  • Suzhou, Jiangsu, China Gilead Sciences Shanghai Pharmaceutical Technology Co., Ltd. Full time

    Job OverviewGilead Sciences Shanghai Pharmaceutical Technology Co., Ltd. is seeking a highly motivated Therapeutic Specialist I to join our team in Shanghai, China. This role will be responsible for achieving coverage and frequency targets, and consistently achieving sales targets in assigned territory.About the RoleThe ideal candidate will possess a strong...


  • Suzhou, Jiangsu, China Bosch Group Full time

    Job DescriptionProduct Strategy Setup and ImplementationDevelop and execute global product and localization strategies, engaging stakeholders and leading local product strategy incubation and implementation.Business LeadershipTake full responsibility for internal and JV customers' business, P&L in China and SEAN, including front-end sales, products, and...


  • Suzhou, Jiangsu, China HSBC Full time

    We are seeking a highly skilled professional to strengthen HSBC's image as a leading wealth provider.The ideal candidate will provide clients with access to advanced technical product expertise, and deliver internal training materials on portfolio strategy and investment product insights.Responsibilities include delivering new investment product launches,...


  • Suzhou, Jiangsu, China Reckitt Full time

    Transform Customer ExperiencesWe are Reckitt, a global leader in hygiene, health, and nutrition. Our mission is to protect, heal, and nurture the world through our trusted brands. We're united by our purpose: creating a cleaner, healthier world for all.As a Customer Service Coordinator at Reckitt, you'll play a vital role in delivering exceptional customer...


  • Suzhou, Jiangsu, China Bosch Group Full time

    MEMS Contact Test Engineer Job DescriptionAs a MEMS Contact Test Engineer at Bosch Group, you will be responsible for developing and maintaining the electrical schematic and contact structure design for MEMS sensors. You will also lead a contact repair team to maintain and improve contact performance.Main Responsibilities:Develop and maintain electrical...