HR Services Analyst I
3 weeks ago
Job Overview
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Our HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions.
POSITION SUMMARY
Provides support to employees, other HR groups and management. Analyzes and answers escalated and complex HR-related inquiries and processes routine HR-related transactions in areas such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.
Key Responsibilities
- Serves as the primary contact for customers with daily HR operations/inquiries/requests.
- Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
- Diagnoses problems, identifies and escalates priority issues and routes to appropriate team for quick resolution.
- Follows up on inquiries and leads correction across stakeholders to ensure timely and accurate response and resolution to all requests.
- Provides solutions to issues that are often non-standard/non-routine and require some clarification.
- Identifies and implements process improvements to enhance service delivery.
- Works with Content Management Team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
- E nsures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
- Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.
Required Qualifications
- Bachelor degree (or equivalent); advanced degree preferred.
- Typically requires 1-3 years of experience in customer-service work environments combined with a good level of knowledge and use of supporting IT systems and tools.
- Ability to communicate effectively to a variety of audiences.
- Accuracy and attention to details.
- Ability to manage priorities against tight deadlines.
- Effective problem-solving skills.
- Strong customer service orientation.
- Proficient with MS Office.
- Familiarity with Sharepoint or other Knowledge Management System.
- Time management – ability to focus and get things done and know what is business critical.
Competencies
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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