Key Account Strategist
3 weeks ago
Unlock Success with SAP
About the Role
As an Enterprise Customer Success Specialist at SAP, you will be responsible for developing high-trust relationships with our key customers. Your goal will be to drive revenue growth, retention, and relationship health through strategic partnerships.
Key Responsibilities
- Develop and execute account strategies to drive customer success and adoption
- Collaborate with internal teams to identify and pursue upsell and cross-sell opportunities
- Conduct regular business reviews and customer success planning to ensure customer value realization
- Establish strong relationships with customers as trusted advisors and drive customer satisfaction
- Contribute to process development and organizational growth projects to drive business outcomes
- Maintain accurate data and records to ensure a clean book of business
- Act as a client advocate and voice of reason across internal teams
Requirements
- 5-7 years of experience in account management or customer engagement with a proven track record in establishing and growing customer relationships
- Strong understanding of customer lifecycle management and ability to drive customer adoption and value realization
- Proven ability to exceed retention and revenue targets in a fast-paced environment
- Excellent communication and collaboration skills with the ability to navigate complex customer relationships
- Strong business acumen and ability to drive a value-based conversation with customers
- Fluency in English and ability to work in an English-speaking environment
Join SAP
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