Program Manager for International Payments

4 weeks ago


Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time
Job Description:

Are you a seasoned program manager with a passion for international payments and cross-border technology? Do you thrive in a fast-paced environment where your actions directly impact revenue growth and customer experience?

The Amazon Currency Converter (ACC) operations team is seeking an experienced program manager to manage operational relationships with internal and external payment partners, optimize business processes, and resolve business escalations. As a key member of the ACC Business Operations team, you will help grow and expand the scope of the business by recommending and driving projects to improve customer pain points, owning day-to-day operational relationships with external FX and payments partners, and identifying operational gaps in new offerings.

Key Responsibilities:

• Recommend and drive projects to improve customer pain points within the larger Payments organization and services across Amazon
• Own the day-to-day operational relationship with our external FX and payments partners
• Identify operational gaps in new offerings and set operational requirements for new projects
• Manage medium to large-sized business operations projects
• Interface with business and technical customers, gather requirements, and produce data-driven analysis; partner with internal teams to support new payment products or functionality post-launch
• Work with technology teams to drive payment processing performance improvement
• Define metrics for assessing performance and trends

Requirements:

• 3+ years of program or project management experience
• 3+ years of working cross-functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

• 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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