Air Freight Gateway Supervisor
1 month ago
Job Description
Responsibilities:
Ø Direct the team to achieve collective objectives while ensuring customer satisfaction.
Ø Execute operational plans for the hub in alignment with budgetary goals, service standards, and cost management.
Ø Collaborate with internal departments to resolve issues promptly.
Ø Develop internal KPIs to assess service performance and create action plans for continuous improvement.
Ø Provide effective coaching to staff through ongoing on-the-job training to enhance team efficiency.
Education:
- College Degree or Equivalent
Skills:
- Strong Planning and Organizational Skills
- Negotiation and Interpersonal Skills
- Creativity and Ability to Generate Innovative Ideas and Solutions
- Effective Analytical Problem Solving and Decision-Making Skills
Experience / Knowledge:
- Over 5 years of experience in air forwarding or a related sector.
- 3-5 years of management experience in a service-oriented role, ideally within the air forwarding industry.
Competencies:
- Customer Orientation
- Decision Making
- Market Awareness
- Negotiation
- Planning & Organization
- Results Driven
- Team Building and Leadership
- Talent Development
- Team Collaboration
- Influencing Skills
Application Process
Start your application process easily online.
Locations
Available positions can be found at various locations.
About Us
Essential Function: Minimize air freight costs through effective space management, equalization, and consolidation. Enhance air freight services through improved coordination with carriers and agents.
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