Gateway Manager Air Freight
4 months ago
Stellenbeschreibung
Accountabilities:
ØLead team to reach the team goal and meetcustomer’s satisfaction.
ØImplement the hub operationplans according to budgetary targets, service/ productivity standards and costcontrols.
ØCo-ordinate with internalother department, in case solve the problem at the 1st available time.
ØFormulate internal KPI formeasuring service performance and make corrective action plan to improve theservice in consistent.
ØEfficiently and sufficientlycoach staff via consistent on-job training to improve team productivity.
Education: College Degree or Equivalent Skills: Develop Planning and Organization Skills Negotiation and Interpersonal Skills Creativity and Ability to Develop Novel Ideas and Solutions Skills Effective, Analytical Problem Solving Skills and Decision Making Skills Experience /Knowledge Over 5 years experience of air forwarding or related industry. 3-5 years management experience in a service related role, preferably in the air forwarding industry. Competencies: Customer Orientation Decision Making Market Focus Negotiation Planning & Organizing Results Orientation Building and leading team Developing people Teamwork Influencing
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Essential Function:Reduce airfreightcosts through proper space control, proper equalization and consolidation.Improve airfreight services through a better coordination with carriers andagentsRelationship: External Customers: Schenker Customers Internal Customers: Sales & Key Account,Customer Service, GC Branch Offices, EMEA Stations
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