Manager of Gateway Air Freight Services

1 month ago


Guangzhou, Guangdong, China dbschenker Full time

Your Responsibilities

Key Accountabilities:

Ø Guide the team towards achieving collective objectives while ensuring client satisfaction.

Ø Execute hub operational strategies in alignment with financial targets, service benchmarks, and cost management protocols.

Ø Collaborate with various internal departments to promptly address and resolve issues as they arise.

Ø Develop internal Key Performance Indicators (KPIs) to assess service quality and implement corrective measures for continuous improvement.

Ø Provide effective coaching to team members through ongoing on-the-job training to enhance overall productivity.

Qualifications

Education:

  • College Degree or Equivalent

Skills:

  • Strong Planning and Organizational Skills
  • Negotiation and Interpersonal Skills
  • Innovative Thinking and Problem-Solving Skills
  • Analytical Skills for Effective Decision Making

Experience/Knowledge:

  • Minimum of 5 years in air forwarding or a related sector.
  • 3-5 years of managerial experience in a service-oriented role, ideally within the air forwarding domain.

Competencies:

  • Customer Focus
  • Decision-Making Abilities
  • Market Awareness
  • Negotiation Skills
  • Planning and Organization
  • Results-Driven
  • Team Leadership
  • People Development
  • Collaborative Teamwork
  • Influencing Skills

What We Offer

Core Function: Optimize airfreight expenses through effective space management, equitable distribution, and consolidation strategies. Enhance airfreight services via improved coordination with carriers and agents.



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