Senior Program Operations Manager, CN Global Selling

4 weeks ago

Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time
Amazon Global Selling has played a pivotal role in empowering individuals and businesses to boost their sales and expand their customer base worldwide. Currently, over 50% of Amazon's total unit sales stem from third-party selections. The Global Selling team in China is tasked with enlisting local businesses to sell on Amazon's 14 international marketplaces, while also fostering the success and growth of local sellers on the platform. Our aspiration is to become the preferred platform for all types of Chinese businesses seeking global reach.

We are currently seeking a dynamic and highly motivated Senior Program Operations Manager to join our central PMO team. In this role, the individual will serve as a vital member of the Asia Global Selling PMO Brand Success Team, offering essential support to enhance efficiency, productivity, consistency, scalability, and overall impact. The ideal candidate should be capable of engaging directly with multiple stakeholders and business teams, simultaneously managing various programs and projects. They must possess the ability to devise solutions that are not only highly functional but also scalable, adaptable, and sustainable. A passion for their work, self-motivation, meticulous attention to detail, and outstanding problem-solving skills are essential traits. Additionally, exceptional communication and program/project management abilities are crucial, as the candidate will need to convey complex analytical findings clearly and effectively, both verbally and in writing. Moreover, the candidate should excel in navigating highly ambiguous situations, identifying root causes, and developing and executing straightforward solutions to complex problems.

Key job responsibilities
• Partner with program/product leaders to develop strategy and set goals to drive new product Seller adoption.
• Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
• Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
• Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
• Structures work flow across the team to effectively implement each workstream & related operational activity
• Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible
• Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- In-depth understanding of business processes related to Sales, Marketing, Support, and Operations • Impeccable attention to detail, passion for processes, systems/tools, and data analytic
- Proven analytical skills and demonstrated ability to manage the business “by numbers”. Must be metrics-driven
- Exceptional customer obsession with a passion for working backwards from the needs of field organizations
- Excellent verbal/written communication and presentation skills in both English and Chinese

PREFERRED QUALIFICATIONS

- MBA preferred.
- Experience in e-Commerce and/or in a hi-tech B2B sales organization.
- Experience in inventing and delivering efficiency mechanisms in startup environments.
- Experience in consulting, project management, finance, pre-sales or account management would be an advantage.

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