Customer Service Supervisor
Found in: Talent CN S2 - 2 weeks ago
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Pre-sales management
Secure sales contracting compliance, incl. T&C / Special Price / Credit / 3P / etc.
Secure SOF (sales order form) quality
Quote process support to sales team
Work with Export Control team for a smooth EUS process in Legisway system.
Order Entry management
Ensure order entry efficiency and quality. Order type covers Equipment, Engineering, Consumable, Advisory and Service.
Provides regular status of open orders and follows up with sales/customers/production for actions.
Monitor and improve shipping & invoicing process.
Account receivable management
Proactively tracking open account receivables with sales/customers
Manage AR overdue as healthy status.
Intercompany Supply Chain management
Ensure intercompany purchase process efficiency and quality.
Manage IC PO shipment priority arrangement with IC vendors.
Lean business development
Facilitate Commercial Head to execute Group Business Systems activities, include but not limited to Kaizen events and CIP’s (Continuous Improvement Programs)
Analyze data and drive improvement initiatives.
Reporting & Misc.
Work with line manager to support overall customers’ service optimization and reporting making. Manage to deliver required various reports with on-time and accuracy. Including but not limited to sales, forecast, Group Business System…etc.
Daily management and quality audit to ensure all team members’ performance and following company’s policies and procedures.
Customer Satisfaction (NPS) development and management
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Sales / Customer Service
Found in: Talent CN S2 - 1 week ago
Shanghai, China tesa Full timeWhat you will do Strategy & Planning: Deeply understand the BU's business strategy, support the supervisor to develop and implement the customer service strategy for assigned business/customers to support the business to achieve the goals & objectivesBuild-up strong business insight on customer service view that may support and impact the BU's business...
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Field Service Supervisor, China
Found in: Talent CN S2 - 3 days ago
Shanghai, China Veeco Full timeAbout Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing...
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Customer Service
Found in: Talent CN S2 - 1 week ago
Shanghai, China Freudenberg Full timeEmpowering people, creating technology. Responsibilities: -Setting customer service goals together with FSST colleagues and reach those goals under team work spirit. Maintains customer contact to ensure customer satisfaction. -Maintaining relationships with profitable customers - initatively acts as initial contact to answer all customers’...
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Customer Service Specialist
Found in: beBee jobs CN - 1 week ago
Shanghai, Shanghai, China Abbott Laboratories Full time主要工作职责 Key Responsibilities:负责客户订单的接收和处理及日常销售订单下达到公司各部门后的跟踪及管理工作,做好与客户和公司内部相关部门的协调和沟通工作,确保订单的有效实施和客户订单的管理工作。Responsible for customer PO's receiving and handling, and follow-up of sales order...
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Customer Service Specialist
Found in: Talent CN S2 - 5 days ago
Shanghai, China Abbott Full time主要工作职责 Key Responsibilities : 负责客户订单的接收和处理及日常销售订单下达到公司各部门后的跟踪及管理工作,做好与客户和公司内部相关部门的协调和沟通工作,确保订单的有效实施和客户订单的管理工作。 Responsible for customer PO’s receiving and handling, and follow-up...
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Officer, Customer Service
Found in: beBee jobs CN - 1 week ago
Shanghai, Shanghai, China BASF SE Full timeObjectives: High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time. Take full responsibility of providing high quality and efficient customer service through daily customer management. Proactively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business...
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Customer Service Specialist
Found in: beBee S CN - 3 weeks ago
Shanghai, China Abbott Laboratories Full time主è¦å·¥ä½èè´£ Key...
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Customer Service Specialist
Found in: beBee S CN - 2 weeks ago
Shanghai, China Abbott Laboratories Full time主è¦å·¥ä½èè´£ Key...
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Manager, Customer Service
Found in: beBee jobs CN - 1 week ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeJob DescriptionJob Description:The responsibilities of Operation Manager including ownership of the service operation process implementation, reporting, analysis, and productivity of all aspects.This role will be the primary point of contact for the Sales Team, Professional Services, Marketing, Finance and other departments.Manage a successful order...
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Overseas Customer Service
Found in: Talent CN S2 - 1 week ago
Shanghai, China cj-smart-cargo Full timeJob responsibilities:1. Maintain, improve and expand overseas agency resources, and establish a good interactive and cooperative relationship with overseas agents;2. Accept overseas agent's inquiry, make daily quotations according to the service requirements of overseas agents, and provide corresponding transportation solutions;3. Accept overseas agency...
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Manager, Customer Service
Found in: beBee S CN - 3 weeks ago
Shanghai, China Thermo Fisher Scientific Full timeJob DescriptionJob Description:The responsibilities of Operation Manager including ownership of the service operation process implementation, reporting, analysis, and productivity of all aspects.This role will be the primary point of contact for the Sales Team, Professional Services, Marketing, Finance and other departments.Manage a successful order...
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Customer Service Specialist
Found in: Talent CN S2 - 1 week ago
Shanghai, China lesaffre Full timeJob area Industrial Category Food flavouring and taste Location Shanghai, China Contract type Fix term contract Experience 1 to 3 years Job description Customer order processing in SAP/ERP system (including system database maintain); Work closed with related department (sales, supply chain, quality) to make sure customer’s order proceed in proper way; ...
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EDMAC Customer Service
Found in: Talent CN S2 - 1 week ago
Shanghai, China Atlas Copco Full time.fit_to_content{width:%;height:auto}Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We´re everywhere! Working with us means working with the latest technologies and groundbreaking,...
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Customer Service Assistant
Found in: Talent CN S2 - 1 week ago
Shanghai, China MAHLE Full timeYour Roles & Responsibilies Customer Orders & Quotation submission and data maintenance in system Release customers’ backorder and lead time check Assist preparation of Import/Export shipments documents and forwarder co-ordination Assist preparation of weekly & monthly reports (Customer Service & Controlling & Accounting) Customer payment &...
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Customer Service Assistant
Found in: beBee S CN - 3 weeks ago
Shanghai, China MAHLE Full timeYour Roles & Responsibilies Customer Orders & Quotation submission and data maintenance in system Release customers’ backorder and lead time check Assist preparation of Import/Export shipments documents and forwarder co-ordination Assist preparation of weekly & monthly reports (Customer Service & Controlling & Accounting) Customer...
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Officer, Customer Service
Found in: beBee S CN - 3 weeks ago
SHANGHAI, China BASF SE Full timeObjectives: - High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time.- Take full responsibility of providing high quality and efficient customer service through daily customer management. Pro-actively manage the requirements from customers in in coordination with the sales, in order to secure and even expand...
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Officer, Customer Service
Found in: beBee S CN - 3 weeks ago
SHANGHAI, China BASF SE Full timeObjectives: - High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time.- Take full responsibility of providing high quality and efficient customer service through daily customer management. Pro-actively manage the requirements from customers in in coordination with the sales, in order to secure and even expand...
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LINDBERG Customer Service Consultant
Found in: Talent CN S2 - 3 days ago
Shanghai, China Lindberg CN Full timeDescription Your opportunity We are currently seeking a dedicated Customer Consultant to be part of our dynamic customer service team in Shanghai. You will be joining a team of young, international professionals from many different countries. Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of...
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Customer Services Specialist, Retail
Found in: Talent CN S2 - 1 week ago
Shanghai, China Humanscale Full timeOverview Reporting to the Customer Services Manager, International (Dublin), this position will be based in one of our assigned supplier facilities (Location: Pinghu City, China). This position is responsible for managing end-to-end order fulfillment processes of retail business within the territories, supporting the Senior Retails Sales Manager and...
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Customer Logistic Service Advisor_MA
Found in: Talent CN S2 - 1 week ago
Shanghai, China Bosch Group Full timeJob Description1. Responsible for Sales Support & Customer Service OES including:- O2C related routine tasks as timely & accurate Sales order processing, pro-active management of customer backlogs & communication to customers on status of delivery, customer requirement and customer claims management.- Work independently as all logistics contact window to...