Customer Service Supervisor

Found in: Talent CN S2 - 2 weeks ago


Shanghai, China Particle Measuring Systems Full time

Do you want to be part of a business that genuinely values entrepreneurialisminnovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.

Pre-sales management
Secure sales contracting compliance, incl. T&C / Special Price / Credit / 3P / etc.
Secure SOF (sales order form) quality 
Quote process support to sales team
Work with Export Control team for a smooth EUS process in Legisway system.

Order Entry management
Ensure order entry efficiency and quality. Order type covers Equipment, Engineering, Consumable, Advisory and Service.  
Provides regular status of open orders and follows up with sales/customers/production for actions.
Monitor and improve shipping & invoicing process.

Account receivable management
Proactively tracking open account receivables with sales/customers
Manage AR overdue as healthy status.

Intercompany Supply Chain management
Ensure intercompany purchase process efficiency and quality.
Manage IC PO shipment priority arrangement with IC vendors. 

Lean business development
Facilitate Commercial Head to execute Group Business Systems activities, include but not limited to Kaizen events and CIP’s (Continuous Improvement Programs)
Analyze data and drive improvement initiatives.

Reporting & Misc.
Work with line manager to support overall customers’ service optimization and reporting making. Manage to deliver required various reports with on-time and accuracy. Including but not limited to sales, forecast, Group Business System…etc.
Daily management and quality audit to ensure all team members’ performance and following company’s policies and procedures.
Customer Satisfaction (NPS) development and management


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