Service Success Manager
3 weeks ago
Why SoftwareOne?
At SoftwareOne, we highly regard individuals with a demonstrated ability to provide consulting and guidance to customers, using standard methodologies, to effectively implement our solutions and fulfill their business needs. We are seeking someone who can consistently follow our established standards while also bringing fresh perspectives to the table. Your drive and adaptability in a fast-paced environment will play a vital role in your achievements.
Inclusion and Collaboration
We are devoted to building an inclusive and collaborative work environment. We firmly believe that diverse teams build better outcomes and drive innovation. We encourage applicants from all backgrounds and abilities to apply and encourage you to bring your outstanding perspective to our team.
SoftwareOne is a global software and cloud solutions provider that helps companies with migration, modernization, and optimization. With 8,900 employees in 90 countries, SoftwareOne offers a portfolio of 7,500 software brands. Based in Switzerland, it is listed on the SIX Swiss Exchange as SWON.
The role
Job Description
As a Service Success Manager at SoftwareONE, you will be responsible for driving and accelerating the adoption of SoftwareONE and Microsoft (M365/Azure) services by advising customers on best practices and providing strategic guidance to ensure optimal service usage and performance. You will collaborate with sales teams to identify up-sell and cross-sell opportunities, conduct regular business reviews, and maintain strong relationships with key accounts. The role requires fluent Korean, English, and Chinese language skills, as well as a strong understanding of Microsoft cloud services.
What we need to see from you
Key Responsibilities:
Drive the adoption and engagement of SoftwareONE and Microsoft services (M365/Azure) by advising customers on best practices and optimization strategies. Collaborate with the sales and technical teams to identify opportunities for up-sell and cross-sell within existing customer accounts. Conduct onboarding sessions for customers, providing insights on service scope, usage optimization, and handling blocking issues. Maintain strong relationships with key accounts, ensuring a high level of customer satisfaction and engagement. Deliver workshops and monthly business reviews, focusing on performance insights and identifying opportunities for optimization. Ensure monthly active usage targets are met for all EA/CSP customers. Act as a trusted advisor to customers, helping them maximize the value of their investment in SoftwareONE and Microsoft cloud solutions.Qualifications:
Bachelor’s degree or higher in IT, Business, or related fields. 3-5 years of experience in a customer success, service management, or account management role, with a focus on handling and retaining large, strategic accounts. Proven experience with Microsoft 365 (M365) and Azure services or related cloud technologies. Ability to collaborate closely with sales and technical teams to drive service adoption and performance improvement. Fluent in Korean, English, and Chinese (written and spoken) – Korean language proficiency is a mandatory requirement. Strong interpersonal and communication skills with the ability to convey technical concepts to both technical and non-technical audiences. Experience in conducting workshops, onboarding sessions, and regular business reviews with a focus on service optimization. Strong customer relationship management skills, with a passion for delivering excellent customer experiences.Job Function
Software & Cloud
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at @.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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