Customer Service Representative

1 month ago

Shanghai, China Danfoss Full time
Job Description

Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking  complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Solve customer inquiries via 400 Hotline, Email or WeChat.
  • Level 4 customer order handling to ensure a total smooth order-to-cash flow.
  • Take the lead generation project to bringing value to the company's business.
  • As a system expert, responsible for solving system issue and functionality enhancements.
  • As an expert in Service Excellence, handle team projects simultaneously and independently while adapting to changing roles and priorities.
  • Capture customer voice to improve service quality.
  • Perform other tasks/duties as assigned.
Background & Skills

The ideal candidate possesses these skills. 

  • Bachelor degree and above, engineering major is preferred.
  • Good command of Mandarin, proficiency English is preferred.
  • Strong initiative, excellent communication, organization, and problem-solving skills.
  • Excellent knowledge of SAP, SFDC, MS Office etc. is plus.
  • Manage multiple tasks/projects, while being flexible to changing priorities.
  • Minimum 1 year in a call center environment is plus.
Employee Benefits

We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Paid vacation
  • Flexible working hours
  • Possibility to work remotely
  • Pension plan
  • Personal insurance
  • Communication package
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment
  • Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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