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Customer Service Representative
1 month ago
Job Responsibilities
Responsibilities for this position include but are not limited to the following.
Solve customer inquiries via 400 Hotline, Email or WeChat. Level 4 customer order handling to ensure a total smooth order-to-cash flow. Take the lead generation project to bringing value to the company's business. As a system expert, responsible for solving system issue and functionality enhancements. As an expert in Service Excellence, handle team projects simultaneously and independently while adapting to changing roles and priorities. Capture customer voice to improve service quality. Perform other tasks/duties as assigned.
Background & Skills
The ideal candidate possesses these skills.
Bachelor degree and above, engineering major is preferred. Good command of Mandarin, proficiency English is preferred. Strong initiative, excellent communication, organization, and problem-solving skills. Excellent knowledge of SAP, SFDC, MS Office etc. is plus. Manage multiple tasks/projects, while being flexible to changing priorities. Minimum 1 year in a call center environment is plus.
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system Paid vacation Flexible working hours Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral ProgramThis list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
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