Customer Service Representative

1 month ago


Dalian, Liaoning, China Albemarle Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our Order to Cash department at Albemarle. As a key member of our team, you will be responsible for effectively managing customers' orders, needs, and expectations through the order fulfillment process.

Key Responsibilities
  • Manage customer orders and provide timely updates on order status
  • Collaborate with internal teams, including shipping, manufacturing, and logistics, to ensure seamless order fulfillment
  • Document customer complaints and feedback in our incident-reporting database
  • Participate in order fulfillment process improvements and identify areas for enhancement
  • Attend Sales and Operations Planning (S&OP) meetings to align with business objectives
  • Communicate with customers to resolve payment issues and ensure timely order completion
Requirements
  • College or university degree
  • Previous work experience in a similar field
  • Basic IT skills, including MS Office and SAP experience
  • Excellent problem-solving and communication skills
  • Customer-focused attitude and ability to establish trust with customers
  • Good organization and time management skills
Language Skills

Fluent in English and Chinese

At Albemarle, we value our employees and offer a comprehensive benefits package, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.



  • Dalian, Liaoning, China Albemarle Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Albemarle. As a key member of our Order to Cash department, you will be responsible for effectively managing customers' orders, needs, and expectations through the order fulfillment process.Key Responsibilities• Follow Albemarle's order fulfillment processes...


  • Dalian, Liaoning, China Otis College of Art and Design Full time

    About OtisOtis is a global industry leader in elevator and escalator manufacturing, installation, and service. With over 69,000 employees in more than 200 countries and territories, we move 2 billion people every day and maintain approximately 2.2 million customer units worldwide.Job DescriptionWe are seeking a Service Sales Representative to join our team...


  • Dalian, Liaoning, China Otis College of Art and Design Full time

    About the Role:We are seeking a highly motivated and experienced Service Sales Representative to join our team in Dalian, China. As a key member of our sales team, you will be responsible for developing new business opportunities and expanding our customer base in the region.Key Responsibilities:Develop and implement sales strategies to achieve business...


  • Dalian, Liaoning, China Otis College of Art and Design Full time

    About the Role:As a SVC Sales Representative at Otis, you will play a key role in driving sales growth by developing new customers and expanding existing relationships. You will be responsible for identifying and pursuing new business opportunities, negotiating contracts, and providing exceptional customer service.Key Responsibilities:Develop and execute...


  • Dalian, Liaoning, China WNS Full time

    About WNSWNS Global Services Inc. is a leading provider of business process management (BPM) solutions to clients across the globe.The company has over 44,000 professionals serving from 60 delivery centers in 16 countries worldwide.WNS China, established in 2012, offers a range of BPM services with a focus on languages such as Mandarin, Cantonese, and Thai.

  • AP Representative

    4 weeks ago


    Dalian, Liaoning, China C.H. Robinson Full time

    AP Representative Job DescriptionC.H. Robinson's Accounts Payable team is a dynamic and process-driven environment, responsible for multiple facets of the accounts payable function. The AP Representative will be responsible for processing payments, supplier maintenance, and T&E corporate card administration.Key Responsibilities:Process payments and supplier...


  • Dalian, Liaoning, China HSBC Full time

    Wealth and Personal Banking Business DevelopmentHSBC is seeking an experienced professional to join our Wealth and Personal Banking team as a Business Development Manager. In this role, you will be responsible for developing and maintaining relationships with high net worth clients, identifying their banking needs, and providing tailored solutions to meet...


  • Dalian, Liaoning, China Albemarle Full time

    Job SummaryAs a Customer Service Liaison at Albemarle, you will play a key role in our Order to Cash department, ensuring seamless customer experiences through effective order fulfillment processes.Key ResponsibilitiesCollaborate with internal resources to drive order fulfillment, including shipping locations, manufacturing, and logistics.Document customer...


  • Dalian, Liaoning, China Otis College of Art and Design Full time

    About the Role:We are seeking a highly motivated and experienced Elevator Sales Representative to join our team in Dalian, China. As a key member of our sales team, you will be responsible for developing new business opportunities and expanding our customer base in the region.Key Responsibilities:Develop and execute sales strategies to achieve sales targets...


  • Dalian, Liaoning, China WNS Full time

    About WNSWNS Global Services Inc. is a leading Business Process Management (BPM) company. Our mission is to empower clients to outperform through our passion for service and innovation.With a global delivery network and deep domain expertise, we provide industry-specific services across various industries, including Banking and Financial Services, Consulting...


  • Dalian, Liaoning, China Otis College of Art and Design Full time

    About the Role:We are seeking a highly motivated and experienced Elevator Sales Representative to join our team in Dalian, China. As a key member of our sales team, you will be responsible for developing new business opportunities and expanding our customer base in the region.Key Responsibilities:Develop and execute sales strategies to achieve sales targets...

  • AP Representative

    3 weeks ago


    Dalian, Liaoning, China C.H. Robinson Full time

    C.H. Robinson's Accounts Payable team is a fast-paced, process-driven environment responsible for multiple facets of the accounts payable function. The AP Representative will be responsible for processing payments, supplier maintenance, and T&E corporate card administration. They will research and resolve moderately complex problems and disputes to ensure...


  • Dalian, Liaoning, China Albemarle Full time

    The Customer Service and Order Fulfillment Expert plays a key role in the Order to Cash department at Albemarle, driving customer satisfaction through effective order management. With strong problem-solving skills and excellent communication abilities, this role requires collaboration with internal and external teams to ensure seamless order fulfillment...


  • Dalian, Liaoning, China SAP Full time

    About the JobWe are seeking an experienced Customer Engagement Manager to join our team at SAP Enterprise Cloud Services. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery across various stages of the customer lifecycle.


  • Dalian, Liaoning, China Otis College of Art and Design Full time

    About the Role:Are you looking to join a truly global company that prioritizes talent, safety, and innovation?We are seeking a sales representative to join our team in China, reporting directly to the general manager of our regional office.The primary objective of this role is to drive sales growth through developing new customer relationships, focusing on...


  • Dalian, Liaoning, China SAP Full time

    About the RoleAs a Digital Customer Engagement Manager at SAP Enterprise Cloud Services, you will play a pivotal role in delivering exceptional customer experiences across the globe. With a focus on cloud-hosted infrastructure and application management services, our team is dedicated to providing world-class support to our customers.This position requires...


  • Dalian, Liaoning, China 08429 Citigroup Services and Technology (China) Limited Full time

    The Ops Accounting Representative performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills....


  • Dalian, Liaoning, China Kenvue Full time

    Key Responsibilities1. Plan and develop sales strategies for retail channels, focusing on achieving annual sales targets.2. Manage and maintain key clients within the assigned territory, using negotiation and budget utilization to execute business plans.3. Oversee the entire customer management process, ensuring sales objectives and market share...


  • Dalian, Liaoning, China SAP Full time

    About SAPSAP is a leader in enterprise software and cloud solutions, helping over 400,000 customers worldwide work more efficiently and make better decisions. As a global company with a strong commitment to innovation and customer satisfaction, we offer a unique opportunity for professionals like you to grow and develop your skills.At SAP, we believe that...


  • Dalian, Liaoning, China SAP Full time

    About the Role:SAP Concur is seeking a Service Coordinator to join our Shared Services team.Responsibilities:Develop and maintain strong relationships with customers to ensure overall satisfaction with SAP Concur's products and services.Manage the customer onboarding process, including internal Sales-2-Services meetings and client communications.Activate...