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HMI Technical Support Engineer
2 months ago
About the Role
We are seeking a highly skilled and motivated Field Application Specialist to join our team at ASML. As a Field Application Specialist, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.
Key Responsibilities
- Escalation Support: Contribute to service order actions and problem description clarification.
- New Product/Service Development: Find the right channel to report VOC related to existing product functionality to product teams.
- New Product/Service Rollout: Execute predefined and standard tasks, such as part of a beta test plan, and create sections of knowledge documents.
- Node Solution Definition: Execute analysis work within a single competence/domain, typically following predefined paths, and review work with others before formally sharing.
- Node Solution Integration: Execute detailed plans while supervised by others.
- Knowledge Sharing: Share own findings and wow with the rest of the team.
- Operational Excellence: Know and adhere to existing processes and rules, highlight improvement proposals in own daily work, and understand the impact of non-quality and own contribution to it.
- Business Support: Set priorities in daily work based on operational business sense, understanding customer-driven impacts and KPIs (tool down, layer down, rework, scrap), speak up and trigger VoC.
- Customer Demo: Support in demo preparation, execution, and logistics.
- Data Analysis: Collect data, perform data checks, and process data to perform technical analysis using established tools and methods.
About ASML
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.
