IT Support Specialist

7 days ago

Shanghai, Shanghai, China ConvaTec Full time
Job Summary:
As an IT Support Technician at ConvaTec, you will provide comprehensive hardware and software support for our offices based in China. This role involves delivering on-site technical assistance for standard office functions, including Windows laptops, printers, and applications.

Key Responsibilities:
Timely response to incident tickets specific to the location.
Offering desk-side support and resolving operating system and application issues.
Configuring devices for new employees and managing device recovery from departing staff.
Installing, configuring, and upgrading software and related products.
Participation in small-scale project works as required.
Contribution to major incident, problem, and change assessments and resolutions

Technical skillset:
Building and supporting Windows devices (laptops and desktops).
Handling multi-function print and scan devices.
Software installation and validation.
Providing application support, including user troubleshooting.
Managing ticket queues and generating reports.
Performing routine maintenance tasks on a variety of hardware devices.
Demonstrating the ability to clearly document activities within a regulated environment.
Proficiency in inventory management.

About ConvaTec:
ConvaTec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

What We Offer:
Our transformation will change your career. For good. You'll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you'll be supported to bring them to life.
There'll be challenges. But stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

Equal Opportunities:
ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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