Customer Quality Regional Manager

13 hours ago

Shanghai, Shanghai, China ASML Full time
Job Description

Job Title: Customer Quality Regional Manager

Job Summary: We are seeking a highly skilled and experienced Customer Quality Regional Manager to lead our customer quality initiatives in the China region. The successful candidate will be responsible for driving quality excellence, ensuring customer satisfaction, and developing strong relationships with our customers.

Key Responsibilities:

  • Lead a team of Customer Quality Managers to secure customer quality in the China region
  • Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
  • Setup and maintain Customer Quality Dashboard: Align with Customer on Customer Quality Indicators, Secure engagement from ASML sectors, Drive quality performance to agreed targets
  • Manage Customer Quality Notifications: Local intake & filtering, Manage close follow-up through Central Customer Quality Care team, Manage timely and good quality closure of CQN with customer, including preventive actions
  • Manage Customer audits: Align with Customer on audit agenda, Work with GQ/QE audit team on follow-up
  • Assess and improve quality processes: Assist regional management by proposing process improvements and participate in deployment of new and improved processes, Assist regional management by initiating, driving and tracking of improvements on the execution of critical processes, Drive resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update...
  • Be the voice of the Customer on Quality towards ASML organization
  • Be the Quality Ambassador within ASML

Requirements:

  • Bachelor degree or above
  • Experience in the semiconductor business
  • Experience in Professional Field Service Operations
  • Experience in Quality management systems and methodologies within a high tech business to business environment

Personal Skills:

  • Strong people leadership skills
  • Strong customer oriented attitude and customer interfacing skills
  • KPI oriented and able to drive team's performance
  • Strong communication skills in both Chinese and English
  • Strong influencing skills to engage all relevant internal and external stakeholders
  • Able to manage up to Sr. management
  • Business acumen to escalate critical quality issues for correction
  • Excellent coordination capability to manage simultaneous issues from different customer sites
  • Track record in process improvement/optimization & change management
  • Hands-on in problem solving
  • Analytical thinking skills
  • Team player, one team one goal

Diversity and Inclusion:

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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