Logistics Account Executive

1 week ago

Hangzhou, Zhejiang, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

We are seeking a results-oriented Account Manager to enhance the presence and business of China-based sellers in Amazon's global marketplaces through the SEND program. This role requires a strong background in sales and account management, along with a commitment to delivering exceptional service to ensure customer satisfaction.

The Time-bound Account Manager (TBAM) for SEND will leverage their experience in cultivating customer relationships and achieving measurable outcomes. This position involves providing essential post-sales support to third-party sellers, managing key account relationships, and utilizing insights from customers to optimize these partnerships and enhance Amazon's offerings.

Key responsibilities include:

  • Recruiting sellers to adopt the SEND program and facilitating FBA inbound shipments to Amazon, while driving their unit commitment for the SEND product.
  • Following established processes to enhance productivity and efficiency through innovation and simplification.
  • Conducting in-depth analyses of issues impacting seller performance and providing valuable feedback to inform product development and process enhancements.
  • Generating high-quality seller insights to influence product teams and key stakeholders, making it easier for sellers to thrive.
  • Assisting leadership in identifying significant business opportunities within the territory and executing growth strategies.
  • Providing best practices in account management and consolidating Standard Operating Procedures (SOPs) into the business development framework.

BASIC QUALIFICATIONS

  • Experience in data analysis and best practices to evaluate performance drivers.
  • A minimum of 5 years of relevant experience in sales, account management, or related fields.
  • Demonstrated success in managing relationships and/or projects.
  • Exceptional interpersonal and communication skills, with the ability to influence senior leadership.
  • Strong analytical capabilities and proficiency with tools such as Salesforce, Excel, and other internal systems.
  • Proven experience in utilizing analysis, reporting, modeling, and forecasting for informed business decision-making.
  • Track record of ownership and results-driven performance.
  • Ability to thrive under pressure.
  • Bachelor's degree required.

PREFERRED QUALIFICATIONS

  • Experience in analyzing key issues and resolution metrics for managed accounts.
  • Preferred cross-border learning or working experience.

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