Sales Associate Representative

3 weeks ago

Shanghai, Shanghai, China Wesco Full time

As a Sales Associate Representative at Wesco International, Inc., you will play a key role in driving sales growth by interacting with existing customers through phone and email. Your primary objective will be to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience.

Key Responsibilities

  • Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock-outs and expected delivery dates.
  • Increase orders by suggesting related items, explaining features, and checking customer's buying history.
  • With guidance, own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
  • Prepare, generate, and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
  • Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.
  • Maintain distribution system backorder report, associated customer expediting report, and notices, and customer notification.
  • Report industry trends, competitive pricing, and customer feedback to management.

Qualifications

  • High School Degree or Equivalent required; Bachelor's degree preferred.
  • Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
  • Familiar with Microsoft Office, and ability to perform basic computer skills.
  • Ability to perform multiple tasks simultaneously.
  • Ability to work in a team environment.
  • Ability to communicate clearly, both verbally and in written form.
  • Attention to detail.
  • Ability to prospect and market concepts to existing and potentially new accounts.
  • Ability to act and solve routine or standard problems.
  • Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
  • Ability to work independently with supervision.
  • Ability to travel up to 25%.

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