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Head of IKEA for Business Operations

2 months ago

Beijing, Beijing, China Ikea Full time

Job ID: CN

WHAT YOU'LL NEED TO HAVE

Comprehensive understanding of the local market dynamics, particularly focusing on business clientele and their specific requirements.
Extensive knowledge of corporate trends and workplace innovations.
In-depth familiarity with the IKEA product portfolio and services tailored for business needs.
Strong grasp of local regulations governing business furnishings across various sectors.
Thorough awareness of competitive landscape within the local market.
Broad comprehension of the IKEA supply chain and its implications for business customers.
Profound insight into the Business Customer Experience pathways and strategies to enhance each phase of the customer journey.

YOUR RESPONSIBILITIES

Direct the IKEA for Business team, fostering growth and performance through effective coaching and development.

Formulate the IKEA for Business strategic action plan to align with market business objectives, incorporating feedback from key stakeholders.

Evaluate sales and customer performance metrics to prioritize initiatives for improvement.
Organize professional and engaging meetings with customers, both virtually and in-person.
Cultivate enduring relationships with local business networks and promote IKEA as a trusted brand and partner for business solutions.
Analyze the market P&L and understand the impact of your department on overall financial outcomes.
Present and advocate for larger projects to customer management teams.
Prepare sales proposals, track customer interactions, and ensure project completion.

ABOUT THIS WORK AREA

Our mission is to drive sustainable and exceptional growth by creating unique and inspiring interactions with our customers. We strive to provide a multichannel experience that adds significant value and inspires a movement in home furnishing.