Customer Engineer III-MPS-C3
2 weeks ago
Main Responsibilities
Key Areas of Focus
- Technical Expertise
Utilize advanced technical knowledge to provide high-quality support to customers. Proficiency in primary toolset is required, with the ability to acquire additional systems and applications as needed. Perform startup activities through Tier II with limited support and complete qualifications with minimal assistance.
Quality and Efficiency
- Quality Focus
Ensure operational quality of system equipment and complete quality repairs. Actively respond to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
Problem Solving and Leadership
- Problem Solving
- Leadership
Identify procedural issues, apply diagnostic techniques, and use documentation and test equipment with assistance from senior engineers. Assume responsibility for full customer satisfaction and assure excellent relations within assigned area.
Communication and Teamwork
- Communication
- Teamwork
Develop and execute corrective action plans, performs BKM's, and actively engages in the use of knowledge management systems. Comply with all IP guidelines and safety procedures, and consistently demonstrate safety as a value.
Additional Requirements
This is a physically demanding position that requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, and the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise.
Functional Knowledge, Business Expertise, Leadership, Problem Solving, Impact, Interpersonal Skills, Qualifications
Education: Associate's Degree
Skills:
Certifications:
Languages:
Years of Experience: 4 - 7 Years
Work Experience:
Additional Information
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 20% of the Time
Relocation Eligible: Yes
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