Enterprise Change Management Professional

1 month ago


Guangzhou, Guangdong, China HSBC Full time
Job Overview

We are seeking an experienced Enterprise Change Management Professional to join our team in the role of Client Change Manager - GLOBAL PROD. DELIVERY-RTB-TKH.

This position involves providing support for clients throughout the delivery of client change requests and ensuring progress/issues are clearly communicated to the client.

About the Role

In this role, you will be responsible for planning and controlling the change request delivery process across internal SSv teams. You will manage and ensure a consistent approach for the change request process across platforms.

You will facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring.

Additionally, you will produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes.

  • Provide support for clients throughout the delivery of client change requests.
  • Plan and control the change request delivery process across internal SSv teams.
  • Facilitate the client change process from identification to implementation planning and monitoring.
  • Produce and track key Change MI and KPIs.
Requirements

To succeed in this role, you will need:

  • Experience in Client-facing roles.
  • Disciplined project management experience with multiple parallel projects.
  • Ability to build relationships with senior stakeholders.
  • Strong analytical and decision-making skills.
  • Excellent communication skills – both written and verbal.
  • Able to demonstrate a focus on continuous improvement.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits such as health insurance, retirement plan, and paid time off.



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