Customer Support Director

5 days ago


Shanghai, Shanghai, China Safran Full time
Job Title: Customer Support Director Job Summary: We are seeking a highly skilled Customer Support Director to join our team at Safran Nacelles. The successful candidate will be responsible for ensuring customer satisfaction and providing exceptional support to our airline and MRO customers. Key Responsibilities: • Manage customer support operations and services contracts • Prepare entry into service • Manage specific services contracts activities • Manage customer relationships • Provide advice on day-to-day customer operations to avoid disruptions • Render assistance for maintenance of SNA equipment • Anticipate and identify potential problems or opportunities • Lead relevant processes • Reporting Requirements: • Minimum 5 years of experience in the aeronautical field • Good technical and system knowledge of aeronautical products • Effective communication skills, multilingual in Mandarin, English; French is a plus • Autonomous and capable of working under pressure • Sense of responsibility and ability to push things forward Why Join Us: At Safran Nacelles, we value our customers and strive to provide exceptional support. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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