Technical Support Specialist for Semiconductor Sales

1 month ago

Shanghai, Shanghai, China Allegro MicroSystems Full time

About Allegro MicroSystems:

We are a leading developer of advanced semiconductor technology, passionate about creating innovative solutions that drive progress towards a safer and more sustainable future.

Our mission is built on a strong foundation of customer engagement, employee recognition, and community involvement, all fueled by our passion for innovation.

Job Description:

This role will focus on supporting our customers and sales teams in China, working closely with manufacturers, distributors, and direct sales force to provide exceptional service and drive sales growth.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work under pressure and adapt to changing priorities.

Responsibilities:

  • Communicate daily with Allegro's customers/distributors in China via phone and email.
  • Manage orders from entry to delivery, including PO audit support.
  • Coordinate logistics, from standard orders to samples and RMA requests.
  • Maintain accurate customer profiles, from new account creation to closure, and EDI engagement.
  • Provide real-time sales forecasts using analysis methods/tools and system updates.
  • Coordinate AR processes from invoice matching to payment close.
  • Track POS and inventory levels with direct customers and distributors.
  • Handle customer complaints and resolve issues within set time limits.
  • C coordinate with territories to transfer business from CP to delivery.
  • Manage opportunity tracking database/Customer Relationship Management (CRM) system.
  • Coordinate documentation requests internally and externally.
  • Build relationships and trust with customers through open communication.
  • Assess customer needs to achieve satisfaction and scorecard grades.
  • Organize and lead delivery topic meetings as needed.
  • Engage with key customers through meaningful interactions.
  • Perform other tasks assigned by supervisor.

Requirements:

  • Bachelor's degree
  • Working experience in semiconductor industry, preferably in Inside Sales or Customer Service
  • Excellent English language skills (written and oral)
  • Proficient computer skills (Microsoft Office, Excel, PowerPoint, Outlook)
  • Strong organizing and planning skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure with a willingness to learn and adapt

Salary: $60,000 - $80,000 per year, depending on experience and qualifications.

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