Customer Service Representative

4 weeks ago


Dalian, Liaoning, China Albemarle Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our Order to Cash department at Albemarle. As a key member of our team, you will be responsible for effectively managing customers' orders, needs, and expectations through the order fulfillment process.

Key Responsibilities
  • Manage customer orders and provide timely updates on order status
  • Collaborate with internal teams, including shipping, manufacturing, and logistics, to ensure seamless order fulfillment
  • Document customer complaints and feedback in our incident-reporting database
  • Participate in order fulfillment process improvements and identify areas for enhancement
  • Attend Sales and Operations Planning (S&OP) meetings to align with business objectives
  • Communicate with customers to resolve payment issues and ensure timely order completion
Requirements
  • College or university degree
  • Previous work experience in a similar field
  • Basic IT skills, including MS Office and SAP
  • Excellent problem-solving and communication skills
  • Customer-focused attitude and ability to establish trust with customers
  • Good organization and time management skills
Language Skills

Fluent in English and Chinese

At Albemarle, we value our employees and offer a comprehensive benefits package, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team.



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