Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Service Representative to join our Order to Cash department at Albemarle. As a key member of our team, you will be responsible for effectively managing customers' orders, needs, and expectations through the order fulfillment process.
Key Responsibilities
- Manage customer orders and provide timely updates on order status
- Collaborate with internal teams, including shipping, manufacturing, and logistics, to ensure seamless order fulfillment
- Document customer complaints and feedback in our incident-reporting database
- Participate in order fulfillment process improvements by identifying and documenting internal failures
- Attend Sales and Operations Planning (S&OP) meetings to ensure alignment with business objectives
- Communicate with customers to resolve payment issues and ensure timely order completion
- Manage orders to meet monthly closing deadlines
Requirements
- College or university degree
- Previous work experience in a similar field
- Basic IT skills, including MS Office and SAP experience
- Excellent problem-solving skills and outstanding communication skills
- Costumer-focused attitude and ability to establish and maintain effective relationships with customers
- Good organization and time management skills
- Self-development skills and ability to continuously improve
Language Skills
Fluent in English and Chinese
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