Operation Manager
4 months ago
Job Description
1. Define and continuously optimize the operation and maintenance process of product.2. Maintain the service catalogue, prepare service level agreements, monitor and report SLA adherence, review and monitor underpinning contracts with 3rd party service providers.
3. Monitoring & identifying problems and risks in the process of product operation and proposing effective solutions.
4. Cross product line, cross product team communication and cooperation, manage the product and ensure continuous improvement of the system.
5. Work closely with Dev Lead, Developers and Test teams to provide efficient 3rd level support.
6. Control Application operation release gateway.
7. Provide User manual & FAQ & Training to internal/external team.
8. Provide Weekly & Monthly Operation report to management team.
9. Control Product Application budget. Review the Application operation deliverables according to bill and supporting doc.
• Bachelor's Degree required.
• 5+ years working experience, management consulting preferred
• Industry sector experience in Automotive, real passion for the auto connectivity, etc.
• Leadership to drive execution with team working spirit.
• Outstanding analytical, problem solving, facilitation and presentation skills. Apply from local Career site
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