Account Management Lead, Seller Compliance
1 month ago
Summary of Responsibilities
- Manage a team of Seller Compliance Account Managers and possess the ability to influence senior internal and external stakeholders, have strong sales skills, a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment.
- Take on planning and strategic projects to scale and diversify the program over the longer term.
- Develops and guides team to provide prompt and efficient support service to third-party Amazon Sellers.
- Actively seeks solutions through logical reasoning and data interpretation skills and owns reporting and accountability of dynamic solutions.
- Distills key challenges faced by team and drive resolution through coordination with external subject matter experts.
- Demonstrates excellent time-management skills and has the ability to coach and motivate team working with portfolio of independent third-party Amazon Sellers.
- Actively monitors, tracks and drives performance metrics across the team including productivity, issue resolution and customer delight.
- Liaises with other departments such as Seller Support, Finance, Merchant Investigations and WW business teams as required to respond to Seller’s issues and questions.
Knowledge and Skills:
- Experience successfully leading and developing teams of direct and indirect reports, and managing junior managers.
- Proven track-record as individual contributor in fostering key client relationships and hitting quotas/targets.
- Self-motivated, results-driven and autonomous taking responsibility for achieving targets.
- Strong analytic and project management skills.
- Proven ability to work with global and cross-functional teams across business-development, marketing, operations, central functions, product development, legal teams, etc.
- Good balance between strategic/analytical skills and operational execution.
- Excellent written and verbal communication skills, with the ability to persuade, convince and explain complex concepts up to Director/VP level.
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; bias for action.
- Adherence to high-standards and backbone in support of customers.
Basic Qualifications:
- Language: Chinese and English
- 10+ years of relevant experience in retail or account management, with a proven track record of managing high performing teams and projects.
- 3+ years in hiring and developing people/team.
- University Degree required.
- Experience in business development/sales/consulting (top-tier firm), preferably in the technology, internet and e-commerce sectors.
- Success managing dynamic account portfolios.
We are open to hiring candidates to work out of one of the following locations:
Shanghai, 31, CHN
BASIC QUALIFICATIONS
Knowledge and Skills- Experience successfully leading and developing teams of direct and indirect reports.
- Proven track-record as individual contributor in fostering key client relationships and hitting quotas/targets.
- Self-motivated, results-driven and autonomous taking responsibility for achieving targets.
- Strong analytic and project management skills.
- Proven ability to work with global and cross-functional teams across business-development, marketing, operations, product development, legal teams, etc.
- Good balance between strategic/analytical skills and operational execution.
- Excellent written and verbal communication skills with the ability to persuade, convince and explain complex concepts up to Director/VP level.
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; bias for action.
- Adherence to high-standards and backbone in support of customers.
Basic Qualifications
- Language: Chinese and English
- 10+ years of relevant experience in retail or account management, with a proven track record of managing high performing teams and projects.
- 3+ years in hiring and developing people/team.
- University Degree required.
- Experience in business development/sales/consulting (top-tier firm), preferably in the technology, internet and e-commerce sectors
- Success managing dynamic account portfolios
PREFERRED QUALIFICATIONS
- Experience with cross border e-commerce compliance on product compliance, trade compliance or global tax/European Value Added Tax (VAT) a plus.
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