Technical Services Manager

1 week ago


Beijing, China Charles River Laboratories, Inc. Full time

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

岗位职责

1、 产品研发计划的制定与执行:根据LARS整体产品研发策略,制定产品研发计划,并推动落地执行,包括但不仅限于:
1) 根据公司现有能力,明确可提供的业务类型及交付稳定性,同时不断进行产品升级和拓展,以增强市场竞争力;
2) 根据公司确定的LARS产品研发策略,制定具体的产品研发计划,推动公司业务拓展项目的落地执行;
3) 负责服务项目方案的整体预算,实现成本控制和优化;
2、 项目管理:全程负责和监督项目方案的执行情况,确保项目按计划和预算及时完成且无客诉,与客户建立起良好的客情关系,包括但不仅限于:
1) 作为项目负责人,对团队承接的所有服务项目进行整体管理,以确保项目的高交付率;
2) 带领团队,承接客户需求,制定实验方案,审查、修改实验方案并组织实施,监督并跟进试验结果,及时发现项目过程中遇到的各类难点和问题,评估这些情况对研究数据的质量和完整性可能造成的影响,必要时采取纠正措施,指导执行人员及时、高效地完成试验任务,确保项目在既定预算和时间内有序推进。同时,能掌握项目进展,定期检查各种实验记录,确保记录的及时、直接、准确和清楚。针对异常情况/偏离汇报,能及时进行分析,为相关部门和客户提供有效高质量的数据;
3) 科学的数据管理体系:负责对所有进行的研究项目产生的研究数据进行科学管理。建立研究数据管理流程,包括制定项目跟踪记录表,负责人,审核周期等;
4) 及时完成相关的trouble shooting项目,保证客户满意;
5) 从提高运转效率的目的出发,不断优化LARS内部及跨部门之间的流程及相关文件,并与相关部门达成一致,落实执行;
6) 负责LARS项目管理SOP和其他文件的制定与执行,保证合规;
7) 参与IACUC的协调工作;
3、 团队管理与发展:负责团队管理和能力提升,以提高项目管理团队的效率,包括但不仅限于:
1) 根据SMART原则,制定团队的KPI,支持和指导团队工作,及时解决项目中的疑难问题,确保团队成员保质保量及时地完成工作安排;
2) 搭建并明确项目管理团队的能力模型,并对团队进行评估,确定培训需求、搭建培训体系并实施;
3) 协助确定实验执行团队的能力要求,制定可衡量的完成标准及评估方式,参与评估,给予改进意见并协助实施,以提高团队操作的稳定性;
4) 组织LARS内部技术交流平台,分享技术经验,提供技术培训,以提高技术团队的专业技能和归属感;
4、完成上级主管交办的其他工作事务。

岗位要求

1、药理学、生物学、免疫学等相关专业硕士及以上学位;
2、10年以上CRO、CDMO,制药或生物技术行业相关经验,了解药理学、药代动力学、生物分析、病理学的相关知识,熟悉IACUC, AAALAC, CNAS 和 ISO9001标准及资格认证;
3、熟悉动物各种大小鼠模型和疾病模型,具有肿瘤学以及体内药理药效工作经验;
4、良好的项目管理、跨部门协作和沟通表达能力,数据分析、写作和总结能力,具有自我驱动意识,良好的学习能力、技术创新精神和敏锐的业务敏感度;
5、较好的英文听说读写能力。

About Research Models & Services
Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition.  As the world’s leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.


About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

 

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

 

We’re committed to providing benefits that elevate your quality of life.  Based on your position these may include:  bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

 

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

 

For more information, please visit www.criver.com.



  • Beijing, Beijing, China Werfen Full time

    Job Summary:As a Technical Service Manager at Werfen, you will be responsible for leading and managing technical service and support teams. Your primary goal will be to ensure excellent customer satisfaction by delivering high-quality services and support.Key Responsibilities:Lead and manage technical service and support teams.Develop and implement service...


  • Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time

    About the RoleWe are seeking a highly motivated Technical Program Manager to join our GCR SSO Launch TPM team in Amazon Connect Technology Services (Beijing) Co., Ltd.The successful candidate will be responsible for accelerating the launch of AWS services and features to the China regions, ensuring the accuracy of product content and pricing information on...


  • Beijing, Beijing, China Axalta Full time

    Job SummaryThe Technical Service Manager is a key role at Axalta, responsible for ensuring product performance in the field and protecting market share. This position requires strong technical competency, creative capability, and excellent communication skills.Key ResponsibilitiesLead the new line service daily work, following safety processes and...


  • Beijing, China Axalta Full time

    Description : Core Responsibilities: The Technical Service Manager is responsible for helping the customer to be successful, ensuring product performance in the field, protect Axalta market share, gaining and improving customer satisfaction. Lead the new line service daily work follow safety process and practice Set up and manage the on line...


  • Beijing, Beijing, China Nutreco Full time

    Job DescriptionKey ResponsibilitiesTechnical SupportAs a Technical Service Manager-Onsite Service Poultry, you will provide routine technical support to customers, including direct farm contact and the commercial animal farming industry. You will act as a technical resource to sales professionals and customers, interpreting field data and providing feedback...


  • Beijing, Beijing, China Axalta Full time

    Technical Service Manager Job OverviewThe Technical Service Manager at Axalta is responsible for ensuring customer success, product performance in the field, and protecting Axalta's market share. This role involves gaining and improving customer satisfaction.Main ResponsibilitiesLead the new line service daily work, following safety processes and...


  • Beijing, China Skretting Full time

    Key accountabilities Technical Support Routine technical support of customers, including direct farm contact and the commercial animal farming industry. Acts as technical resource to sales professionals and customers. Interpreted field data and provide feedback concerning housing, transport, equipment, nutrition and related matters. Documents customer...


  • Beijing, Beijing, China Werfen Full time

    Job SummaryWe are seeking a highly skilled Technical Service Leader to join our team at Werfen. As a Technical Service Leader, you will be responsible for leading and managing technical service and support teams in the field.Key ResponsibilitiesActs as a representative of the technical service and support team in front of customers.Leads and manages...


  • Beijing, China Nutreco Full time

    Job DescriptionKey accountabilitiesTechnical SupportRoutine technical support of customers, including direct farm contact and the commercial animal farming industry. Acts as technical resource to sales professionals and customers. Interpreted field data and provide feedback concerning housing, transport, equipment, nutrition and related matters. Documents...


  • Beijing, Beijing, China Nutreco Full time

    Job OverviewNutreco is seeking a highly skilled Technical Service Manager to join our team. This is a key role that requires strong technical expertise and excellent communication skills.About the RoleThe successful candidate will be responsible for providing technical support to customers, including direct farm contact and the commercial animal farming...


  • Beijing, Beijing, China Skretting Full time

    About SkrettingSkretting is a leading global company in the aquaculture industry, providing innovative feed solutions for fish and shrimp farming. As a Key Account Technical Service Manager at Skretting, you will play a critical role in supporting our key customers in optimizing their production processes.Estimated Salary: $80,000 - $110,000 per yearJob...


  • Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. - C46 Full time

    Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions. As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and...


  • Beijing, Beijing, China Nutreco Full time

    Job OverviewThe role of Technical Service Manager Poultry involves delivering exceptional technical support to customers in the poultry industry.


  • Beijing, Beijing, China Nutreco Full time

    Job Title: Technical Service Manager - Poultry Industry ExpertEstimated Salary: $80,000 - $110,000 per annumAbout NutrecoNutreco is a leading global animal nutrition company that offers a wide range of products and services to the animal feed industry. Our mission is to sustainably feed the growing global population while improving the quality of life for...


  • Beijing, Beijing, China Nutreco Full time

    Job OverviewNutreco is seeking a highly skilled and experienced Technical Service Manager to join our team. This role will be responsible for providing technical support to customers in the poultry industry, ensuring that they receive the best possible service and solutions.


  • Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time

    Since 2006, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud. AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of...


  • Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time

    About the RoleWe are seeking a highly motivated Technical Program Manager to join our Global Customer Support (GCS) team in AWS China. As a Technical Program Manager, you will play a critical role in driving process improvements, analyzing complex issues, and implementing solutions to ensure seamless customer experiences.Key ResponsibilitiesEnsure efficient...


  • Beijing, Beijing, China Nutreco Full time

    Job DescriptionKey responsibilitiesTechnical SupportProviding routine technical support to customers, including direct farm contact and the commercial animal farming industry. Serving as a technical resource to sales professionals and customers, interpreting field data, and providing feedback on housing, transport, equipment, nutrition, and related matters....


  • Beijing, Beijing, China Amazon Connect Technology Services (Beijing) Co., Ltd. Full time

    About the JobAs a Cloud Technical Program Manager at Amazon Connect Technology Services (Beijing) Co., Ltd., you will play a critical role in driving the launch of AWS services and features to the China regions.We are seeking an experienced technical program manager who can work closely with GCR field team members and AWS service teams to manage technical...


  • Beijing, China H.B. Fuller Full time

    As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team...