Assistant, Corporate Solutions
5 months ago
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Assistant, Corporate Solutions - OSSC, Policy Service1.协助组长管理保全录入和审核业务,确保保全团队日常工作达到服务标准,包括保全时效、业务质量和客户满意度
2.熟悉掌握各类团险产品,协助分公司营运和热线同事解决客户咨询,与分公司建立有效、良好的沟通
3.及时发现和反馈日常工作中出现的系统问题,定期进行工作回顾,发现及管理风险,为优化流程和提高效能提出有效建议
4.为部门新人和在职人员提供业务培训
5.协助完成达成部门绩效的相关工作职责:
岗位要求:
s本科或以上学历;3年以上团险或个险保全工作经验,有系统操作经验为佳。
s具有良好的沟通与表达能力、良好的客户服务意识和追求卓越品质的特征;
s具有独立工作、分析问题和解决问题的能力;
s高度责任心,较强的学习能力,能在压力下工作。
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