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Inside Sales

3 months ago

Guangzhou, China Oxford Instruments Plc Full time

Role Details

 

Business, Location:

 

MA, China

Role:

 

Inside Sales

Reports to:

 

Business Support Manager - MA China

Direct Reports:

 

None

Primary Purpose:

 

Leads and opportunities development for MA Sales Team.

To support sales team on paperwork and SAP maintenance

To provide marketing support & Customer training organization

 

 

Key Responsibilities

This role will be supporting MA sales team on paperwork and marketing issues. Meanwhile focus on leads and opportunities development by using multiple channels.

Sales Support:

  • Leads and opportunities identification and exploration by phone call and social media after marketing activities were finished.
  • Telephone communication with customers to gather more information and transfer from leads to opportunities if applicable, and then allocate to related sales.
  • Tele sales nurture the existing users by close contact and agile promotion for hardware detectors upgrades promotion, including EDS/EBSD/Wave/OminiProbe/Raman based on SEM/FIB/TEM columns.
  • Assist sales team members in preparation of Estimates and tender / bidding documentation.
  • Assist sales team members in SAP maintenance.
  • Build and maintain effective working relationships with staff in all functions of the Business, particularly marketing, operations and customer service.

 

Marketing support:

  • Marketing activity organization and support, coordinating local MARCOM and Material Analysis sales and application team, which includes webinar, training, online stream, online and offline workshop, exhibition, social media promotion, etc.
  • Customer database maintenance and management to support sales team and marketing campaign.
  • Training Classes organization and coordination.
  • Marketing promotion for new products (UNITY) and WDS.
  • Willing and able to travel as required.

 

Indicative Performance Measures

  • Quality, accuracy and response times to requests
  • Accuracy of demo systems management
  • Leads and opportunities development quality
  • Accuracy / completeness of CRM Database and order related documents

 

Person Specification – Essential requirements unless stated

 

Education / Qualifications:

 

  • Relevant science and engineering diploma or degree and additional business qualification

 

Professional Skills/ Abilities:

 

  • Related degree in materials science, chemistry, physics, etc.
  • Experience of developing and implementing streamlined administrative processes.
  • Good PC skills.  Proficiency in the Microsoft packages is essential; experience in CRM would be valuable.

 

Personal Qualities:

 

  • High degree of self-organization whilst recognizing the priorities of the sales and customer support personnel.
  • Experience of and being willing to working in a customer facing role.
  • Experience of successfully managing demands of highly demanding personnel.
  • Accuracy and numeracy are important.
  • Experience of working in an international environment.

 

 

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