Inside Sales Representative

4 weeks ago

Guangzhou, Guangdong, China CSA Group Full time

Job Summary:

CSA Group is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for building relationships with clients, identifying new business opportunities, and driving sales growth.

Key Responsibilities:

  • Manage the sales process by promptly responding to client inquiries and presenting information to meet their needs.
  • Support the sales process by providing CSA Group information to prospective clients and referral customers, determining client needs and expectations, and relaying necessary information to operations to maintain customer satisfaction.
  • Prepare cost proposals of services for clients, using applicable questionnaires and worksheets, and send proposals to clients, conducting follow-up calls to provide further information, answer questions, and document these activities for further follow-up.
  • Assist as needed with the operations group in opening an application file and completing documentation necessary for accepted proposals.
  • Maintain accurate and complete client files, including the input of new/existing client information into the shared sales database, and establish and maintain a list of preferred contacts based on reputation, influence, and personal judgment.
  • Work in conjunction with the Marketing team to provide administrative and coordination support for trade shows, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
  • Work in conjunction with the Marketing team to coordinate and execute broad-based and targeted mailings to prospective clients for lead generation, researching mailing lists for target audiences.
  • Gather competitive information on clients and prospects, including trade shows participation, to make recommendations on where CSA Group should be strategically positioned in the marketplace.
  • Develop sales leads through cold calling, internet research, trade shows leads, trade magazines, and other suitable resources.
  • Provide information and input to assist with the establishment of new opportunities and areas of focus for CSA Group services.
  • Provide Management support in weekly, monthly, and annual sales reports and forecasts.
  • Perform additional tasks and/or special project work as required.

Requirements:

  • Post-secondary education required; four-year degree in a technical or scientific field preferred.
  • 3-5 years of sales, customer service, or marketing experience.
  • Computer proficiency in Word, Excel, PowerPoint, and database applications; Sales Force experience a plus.
  • Excellent English verbal and written communication skills.
  • Excellent phone and customer service skills.
  • Detail-oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange, explain, and interpret information or ideas and follow up on client requests.
  • Customer service-focused and a team player.

About CSA Group:

CSA Group is a global organization with a presence in Europe, Asia, and North America. We offer a wide range of services, including testing, inspection, and certification, to ensure that products meet strict safety, performance, and environmental standards. Our employees are proud to contribute to making a positive impact on people's lives, and we are seeking like-minded individuals to join our team.

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