Client Relationship Specialist

2 months ago

Guangzhou, Guangdong, China CSA Group Full time

Employment Status:

Regular

Hours Type:

Full time

Join us in building a world-class team
CSA Group is driven by a mission to make the world a better, safer, and more sustainable place. This ideal has been at the core of our operations since 1919, when we developed our first engineering standard for railway bridges. Nearly a century later, CSA Group boasts over 3,500 standards, codes, and related products.

Headquartered in Canada, CSA Group operates globally with more than 30 laboratories and offices across Europe, Asia, and North America. We provide testing, inspection, and certification services for a wide range of products—from household items to advanced technologies—ensuring they meet stringent safety, performance, and environmental impact requirements.

Our employees take pride in their work's positive impact on people's lives. We seek individuals like you to help us continue this mission.

Job Summary:

If you thrive on building connections, contributing to business growth, and staying informed about the latest technologies and market trends in a diverse industry, this role may be the right fit for you.

This position reports to the Business Manager of Field Evaluation services and collaborates with local Commercial Account Managers, Product Group Managers, Operations Managers, Certifiers, Client Services staff, and Field Services.

This role will support and enhance the ongoing growth of new business for CSA Group Field Evaluation services. The Inside Sales Representative will act as an internal sales and customer contact for initial inquiries, project quotes, and services. They will facilitate the development of new accounts and explore new opportunities within established accounts through exceptional customer service. The individual will serve as a project liaison for international assignments.

Key Responsibilities:

Manages the sales process by promptly addressing all inquiries to provide necessary information. Supports the sales process by supplying CSA Group information to potential contacts/leads and referral customers. Identifies client needs and expectations; communicates essential information to operations to ensure customer satisfaction. Prepares service cost proposals for clients using relevant questionnaires and worksheets. Sends proposals to clients and conducts follow-up calls to provide additional information, answer questions, and document these activities for future reference. Assists the operations group as needed in opening application files and completing documentation for accepted proposals. Maintains accurate and complete client files, including entering new/existing client information into the shared sales database. Establishes and maintains a list of preferred contacts based on reputation, influence, and personal judgment. Collaborates with the Marketing team to provide administrative and coordination support for trade shows, including pre-work, scheduling, mailings, marketing materials, and customer contacts. Works with the Marketing team to coordinate and execute broad-based and targeted mailings to prospective clients for lead generation. Researches mailing lists for target audiences. Gathers competitive information on clients and prospects, including trade show participation, to make recommendations on CSA Group's strategic positioning in the marketplace. Develops sales leads through cold calling, internet research, trade show leads, trade magazines, and other suitable resources. Provides information and input to assist in identifying new opportunities and focus areas for CSA Group services. Assists Management with weekly, monthly, and annual sales reports and forecasts. Performs additional tasks and/or special project work as required.

Education and Experience:

Post-secondary education required. A four-year technical/scientific degree is preferred. 3-5 years of experience in sales, customer service, or marketing.

Skills:

Proficiency in computer applications such as Word, Excel, PowerPoint, and database systems; experience with Sales Force is a plus. Excellent verbal and written communication skills in English. Strong phone and customer service skills. Detail-oriented and capable of managing multiple tasks. Ability to maintain positive relationships at all organizational levels to explain and interpret information or ideas and follow up on client requests. Customer service-oriented and a team player.

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