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Sales Account Manager

2 months ago

Beijing, Beijing, China KCC KONE Elevators Co. Ltd Full time
Customer Relationship Management

  • Actively cultivates and establishes customer connections within the designated area of responsibility.
  • Responsible for enhancing KONE's presence within the assigned customer base or market segment.
  • Generates and shares leads and sales prospects for the entire KONE sales team, including opportunities for cross-selling.
  • Ensures customer satisfaction by addressing and resolving complaints in collaboration with the KONE team.
  • Maintains comprehensive records of customer and contact details, ensuring accurate customer data management.
Sales Responsibilities

  • Responsible for managing leads, opportunities, orders, and contracts to achieve sales objectives and pricing goals.
  • Confirms that the details of orders received from customers align with the outcomes of the negotiation process, including terms, conditions, quality, and safety standards.
  • Ensures a smooth transition to installation, maintenance, and/or engineering teams with complete and accurate information.
  • Keeps thorough records of opportunities, tasks, and customer visits.
  • Provides timely and precise reporting.
  • Assists the finance department in the collection of payments.