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Amazon Seller Support Associate Advisor

1 month ago

Chengdu, Sichuan, China Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch Full time
About the Role

We are seeking a highly skilled and motivated Seller Support Associate Advisor to join our team at Beijing Century Joyo Information Technology Co., Ltd. Chengdu Branch. As a key member of our Seller Support organization, you will be responsible for providing exceptional support to our sellers, ensuring their needs are met, and helping them succeed on the Amazon platform.

Key Responsibilities
  • Respond to seller support requests in real-time, providing education and guidance to associates to achieve first contact resolution and a remarkable seller experience.
  • Identify seller and associate barriers, provide solutions, and drive change through business improvement initiatives.
  • Drive opportunities for efficiency through daily floor observations and provide direction and coaching to associates.
  • Serve as the first point of contact for all seller escalations and conduct seller interaction audits with associates.
  • Provide technical and process coaching to improve performance and maintain a positive and professional demeanor at all times.
Requirements
  • High school qualification required as a minimum, 3rd level qualification preferred.
  • Fluent English and Japanese language skills.
  • Minimum of 6 months experience with Amazon or 18 months in a customer service environment, experience within a contact center preferred.
  • Subject matter expert in more than one Amazon platform and/or specialty.
  • Demonstrates the ability to drive process improvement using Kaizen principles.
Preferred Qualifications
  • High energy, with passion for technical and process proficiency and a drive to be a relentless advocate for the seller and associate experience.
  • Clear understanding of the seller support organization and how to get things done through formal channels and informal networks.
  • Deep knowledge base in several platforms and specialties with the ability to share that knowledge with others.