Bell Team Lead

2 weeks ago


Beijing, Beijing, China Marriott International Full time

KEY RESPONSIBILITIES

Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers. Address special requests from guests with unique needs and follow up to ensure satisfaction. Provide guests with directions and information regarding property amenities, services, and hours of operation, as well as local areas of interest and activities. Contact the appropriate individual or department, such as the Bellperson or Housekeeping, as necessary to resolve guest calls, requests, or problems. Review shift logs and document pertinent information in logbooks. Ensure that outstanding requests from the previous day receive priority and are resolved. Monitor the club lounge for seating availability, service, safety, and the well-being of guests.

ADDITIONAL RESPONSIBILITIES

Act as a departmental role model or mentor; ensure employee compliance with company standards and policies, and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Communicate clearly and professionally with others; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS

The ideal candidate will have a high school diploma or equivalent. At least 1 year of related work experience is required. Supervisory experience is not necessary. A license or certification is not required.


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