Principal Technical Consultant

1 week ago


Beijing, Beijing, China Oracle Full time
Job Title: Principal Technical Analyst

As a key member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving complex technical issues and providing expert advice to customers and internal Oracle employees.

Key Responsibilities:
  • Proactively work with customers to ensure successful deployment of Oracle eBusiness Suite
  • Provide assistance to service delivery teams in critical situations
  • Perform daily applications support, upgrades, performance reviews, patch analysis, and SR reviews
  • Develop effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support, and customer staff to ensure customer satisfaction
  • Respond and resolve service requests within Key Performance Indicator targets
  • Develop high-quality deliverables and methods to promote efficient service delivery
  • Research and respond to technical inquiries from customers
  • Maintain up-to-date knowledge of new products released in the market
Requirements:
  • Minimum 15 years of IT experience, with at least 10 years of solid experience in supporting Ebiz Finance or Manufacturing modules
  • Mainly work in Manufacturing modules; experience with HR module is an additional advantage
  • Solid experience and deep knowledge of EBiz R12 is an advantage
  • Proven experience of Oracle eBusiness Suite DBA, including System Administration in Oracle Applications on R12 and 11i, is an advantage
  • Oracle eBusiness Suite Architecture, including good understanding of technology stack
  • Strong UNIX skills, preferably Linux, with additional NT/Win2K skills useful
  • Fluent in English and Mandarin, with Cantonese speaking an advantage
  • Proven experience in Oracle Fusion ERP is an advantage
Personal Specification:
  • Proven success in working on own initiative and managing client/end-user expectations
  • Strong troubleshooting skills
  • Excellent problem-solving and analytical skills
  • Ability to work under pressure in escalated situations
  • Independent working capability
  • Excellent written and verbal communication skills
  • Self-motivated and resourceful
  • Team work essential
  • Ability to work as a team player as well as on own initiative
  • Good presentation skills
  • Willingness to travel in GC as requested
  • Oracle Certified Professional qualification is an advantage
  • Cantonese speaking is an advantage


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