Technical Support Specialist
3 weeks ago
About AspenTech
At AspenTech, we're driven by a passion for innovation and a commitment to excellence. Our team is dedicated to delivering cutting-edge solutions that empower our customers to succeed.
The Role
We're seeking a highly skilled Sr Technical Support Engineer to join our Customer Support and Training team. As a key member of our team, you'll be responsible for providing top-notch technical support to our customers, particularly in the field of Formation Evaluation.
Your Impact
- Deliver exceptional customer service that drives user engagement and sustains product usage.
- Troubleshoot and resolve complex technical and engineering-related problems reported by customers using Aspen Geolog software.
- Escalate customer issues and drive resolution cross-functionally within AspenTech.
- Develop and deliver high-quality training classes on geoscience principles and upstream workflows to AspenTech customers.
- Conduct pre-sales consultations to identify prospects' business problems and articulate AspenTech's products as the solution.
- Coach fellow team members to enhance their technical skills and contribute to the team's success.
- Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
- Other tasks may include conducting health checks on assigned accounts, delivering onsite support and consultancy, and executing departmental improvement projects.
What You'll Need
- Bachelor's degree or above in Petrophysics, with a specialization in Geophysical Logging preferred.
- Minimum of 5-10 years of experience in logging data processing and interpretation, with relevant experience in using mainstream logging software.
- Familiarity with Geolog software is a plus.
- Fast learner with a desire to learn cutting-edge new technologies.
- Fluent in English and Chinese.
- Strong written and verbal communication skills.
- Ability to identify opportunities that create value for customers with a strong customer-first mindset.
- Ability to manage multiple responsibilities and competing priorities.
- Ability to travel, with occasional international travel.
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