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Consumer Care Manager

2 months ago


Beijing, Beijing, China Coloplast Full time

h2JobSummary/h2pAsaConsumerCareManageratColoplast,youwillleadateamofcustomercareprofessionalsinprovidingpersonalizedservicestoclientsthroughoure-commerceplatform.Yourgoalwillbetoenhanceclientawarenessandproductusageexperience,drivingbusinessindicatorsandcustomerretention./ph2KeyResponsibilities/h2olliDevelopandimplementcustomereducationandproductserviceplans,allocatingsalesleadsandestablishingtrustwithclientstosupportfuturepersonalizedservicesandbusinessobjectives./liliExecutemarketstrategiesandproductbrandstrategies,guidingcustomercareprofessionalsinachievingquarterlybusinesstargets./liliAnalyzebusinessdataandperformanceindicators,conductingregularreviewsandadjustingworkplansandprocessestodriveteambusinesstargets./liliCollaborateacrossdepartmentstodesignanddelivertrainingprograms,servicescripts,productpromotionscripts,andclientcontentmarketing,enhancingcustomercareprofessionals'skillsandprovidingpersonalizedservicestoclients./liliCommunicatecloselywithhospitalteams,adjustinginternalworkflowsasneededtofacilitateeasierNPRcollectionandconversion./liliVisitorco-visithospitalHCPclientstounderstandbusinessprocessesandimproveterminalclientout-of-hospitalservices./liliOptimizeinternalsystemoperations,managementprocesses,andcontentpromotionprocessestoenhanceworkefficiency./liliUpdateCRMsystemswithclientinformationandfollow-updatatoinformmarketstrategiesandbrandstrategies./liliManageonlineconsultations,guidingemployeesinhandlingclientcomplaintsandenhancingclientsatisfaction./liliDevelopemployeecapabilitiesthroughPartnertoGrowandotherinitiatives,supportingtalentdevelopmentandcreatingadynamicworkenvironment./li/olh2Requirements/h2pAtleast2yearsofexperienceinnursing,medicine,customerservice,orsales.1yearofexperienceinteammanagementorlargeprojectmanagement.Bachelor'sdegreeorhigherinnursingoramedicalfield./ph2Competencies/h2pExcellentexecutionandsalesplanningskills.Teammanagementandemployeeguidancecapabilities.Stronglearningandpressureresistanceabilities.Goodcommunicationskills.Salesmanagement,telephoneservice,andclientmanagementskills.Businessdataanalysisandinsightcapabilities.Systemoperationskills.ProficiencyinCRM,AVAYA,Excel,andotherofficesoftware./p